Compliance Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Compliance Program Oversight Office is part of the Global Compliance Strategic Programs Organization in the second line of defense at Stripe.  We work cross-functionally in Stripe to enhance oversight of responses to exams and information requests from our critical financial partners.  We are dedicated to developing an efficient, consistent and collaborative approach to partner audits.

What you’ll do

As a Compliance Program Manager for Partner Exams in the Compliance Program Office, you will take the lead in coordinating cross-functional stakeholders in response to partners’ oversight activities of Stripe, including formal audits, general due diligence inquiries, requests for information, and other ad hoc risk queries. Given Stripe’s global presence, your role will involve designing and implementing a scalable program to address market and partner-specific needs.  You will manage Stripe’s response to our Partner’s requests, ensuring timely and accurate submission of required information. In this role, you will build new systems and procedures, and work with a variety of people at Stripe. This role supports partner audit readiness, facilitates cross-functional collaboration, and drives continuous improvement in partner audit processes. The ideal candidate will possess strong project management skills, a solid understanding of Stripe’s operations and regulations, and the ability to communicate effectively across teams in a challenging environment.

Responsibilities

• Partner Engagement Coordination:
  • Provide end-to-end ownership of high impact partner engagements, including cross-functional collaboration, compiling/reviewing responses, and communicating resulting action items. 
  • Develop and manage detailed timelines for activities to ensure all deadlines are met.
  • Advise on and coordinate the collection, review, and submission of documentation across departments.
• Collaboration and Communication:
  • Maintain tight coordination with cross-functional stakeholders who participate in response delivery, ensuring alignment with our overall approach and consistency in responses
  • Liaise with internal stakeholders to ensure ownership and understanding is clear.
  • Facilitate regular status meetings to track progress, address challenges, and maintain alignment.
  • Provide updates to senior management on engagement status, risks, and resolutions.
• Compliance and Risk Management:
  • Ensure that responses adhere to regulatory requirements and internal policies.
  • Monitor trends and recommend improvements to mitigate future risks.
• Process Improvement:
  • Develop and maintain standardized processes, templates, and tools for responses.
  • Identify opportunities to enhance efficiency and accuracy in preparation and response to inquiries.
  • Provide training and guidance to teams involved in responding to bank partner queries.
• Reporting and Documentation:
  • Maintain comprehensive records of engagement activities, responses, and outcomes.
  • Prepare reports summarizing results and recommended actions for leadership.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• Must have a minimum of 6 years of applied experience in audit or exam management, strategy and operations, consulting, and/or program management fields with subject matter knowledge in the compliance realm 
• The ability to represent Stripe at the risk practitioner level with a wide range of financial partners and other outside stakeholder groups 
• Experience overseeing the execution and delivery of various highly-strategic programs; proven ability to take complex issues and turn them into actionable next steps, hold others accountable, and meet deadlines
• Experience creating and implementing efficient operational and logistical efficiencies
• Familiarity with the payments industry and bank partner relationships 
• Working knowledge of risk management practices and methodologies, particularly regarding first and second lines of defense - subject matter knowledge in regulatory compliance, consumer protection and financial crimes, a plus
• Proven ability to set and deliver against ambitious roadmaps
• Demonstrated experience influencing internal and external stakeholders at all levels across organizations and borders, including navigating difficult situations and negotiating timelines
• Strong analytical skills with attention to detail, including the ability to review and synthesize information from disparate sources. 
• An autonomous thinker, self-starter, and process owner - the ideal candidate takes initiative and requires little supervision to determine priorities and complete projects and assignments with tight deadlines

Preferred qualifications

• Experience with data querying languages (e.g., SQL) and proficiency in quantitative analysis geared towards drawing actionable insights from complex datasets
• Experience digging in to understand network and financial partner rules and regulations