Reliance

Diversified conglomerate with hydrocarbons, retail, telecom

Inside Salesperson 1

Account ExecutiveConfirmed live in the last 24 hours

Full-timePhoenix, AZ, USANo salary listedIn-person

About the Job

Requirements

The role requires 0–5 years of relevant experience or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
A high school diploma or GED is required.
Knowledge of principles and methods for promoting and selling products or services is required.
Knowledge of principles and processes for providing customer service is required.
Knowledge of raw materials, production processes, quality control, and techniques for maximizing effective material processing and distribution is required.
Knowledge of company products and their uses is required.
Knowledge of the metals industry is required.
Ability to multitask, prioritize, and manage time effectively is required.
Ability to present information and respond to questions from managers, customers, and the public is required.
Strong oral and written communication, virtual presence, and listening skills are required.
Strong analytical and problem-solving skills are required.
Ability to apply mathematical concepts such as fractions, multiplication, ratios, and proportions to practical situations is required.
Ability to make sound decisions using analysis, knowledge, experience, and judgment is required.
Ability to initiate and maintain cooperative relationships with coworkers and customers is required.
Strong computer proficiency and working knowledge of Microsoft applications are required.
Adherence to safety processes and protocols is required.

Responsibilities

Sell products to distribution customers at a sales office, store, or showroom.
Serve as the primary customer contact, maintain customer relationships, and address issues within the assigned customer base.
Manage assigned customer accounts and build relationships to grow business opportunities.
Assess and maximize customers’ buying potential, profitability, and product or service requirements through sales strategies and action plans.
Develop prospects and interact with existing customers to identify leads and increase sales.
Work with customers in assigned territories to identify short- and long-term needs and provide solutions for products or services.
Maintain customer records using appropriate automated systems.
Schedule and conduct cold calls and calls to existing customers in the assigned territory.
Explain product features based on technical knowledge of product capabilities and limitations.
Answer customer questions about products, prices, availability, and uses.
Provide customer service, resolve complaints, and maintain effective customer relationships.
Monitor customer satisfaction with product quality, services, and deliveries.
Promote customer feedback to support continuous improvement and recommend product enhancements or modifications to increase sales.
Prepare or enter formal quotations using the appropriate system or format and provide them to customers.
Negotiate pricing or agreements within established guidelines and approvals.
Follow up on quotations promptly and according to policy.
Coordinate execution of accepted agreements with operations to ensure all terms are followed.
Maintain general knowledge of the metals industry, customers, competitors, and business trends through trade association events and industry publications.
Maintain working knowledge of company products, services, equipment, programs, and policies to communicate and sell to new and existing accounts.
Coordinate with sales and operations colleagues to penetrate territories or markets and increase sales and contractual opportunities.

Desired Qualifications

A bachelor's degree is preferred.

Job Summary

This job is in the Inside Sales job family (Department), which covers positions the duties of which are to perform or supervise work involved in promoting and maintaining sales by originating and developing leads and performing sales remotely, over the phone or email. This job family also includes positions providing customer service and serving as customer service points of contact as well as marketing positions responsible for collection, analysis and dissemination of information on movement, demand, prices, marketing trends, and other facts relating to the marketing of Reliance products.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Function in the Job

Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Job Function

Responsible for selling products for distribution to business and industrial establishments or individuals at sales office, store, or showroom.
Serves as the primary contact for customers, maintains customer relationships and addresses all issues with assigned customer base.
Manages assigned customer accounts and builds customer relationships to continue to grow business opportunities with the customer.
Assesses and maximizes the buying potential, profitability and product/service requirements of customers through creation of a sales strategy and action plan.
Develops new prospects and interacts with existing customers to identify leads and increase the sales of products and services.
Partners with customers within assigned territories to proactively identify long and short term needs and provide mutually beneficial solutions for products and/or services.
Maintains customer records using appropriate automated systems.
Schedules and performs cold calls and calls to existing customers in assigned territory.
Highlights product features based on a technical knowledge of product capabilities and limitations.
Answers customers' questions about products, prices, availability, and product uses.
Develops/maintains effective relationships with customers, providing customer service and complaint resolution.
Regularly inquires and monitors customer satisfaction in regards to quality of products, services and deliveries.
Promotes feedback mechanisms for customers to influence the continuous improvement of operations and/or production and makes recommendations for potential product enhancements or modifications to increase sales.
Develops or enters formal quotations into appropriate system or format and provides them to customers.
Negotiates certain pricing and/or agreements, following established guidelines and/or approvals.
Follows up with all quotes in a timely manner and according to policy.
Facilitates execution of accepted agreements, coordinating with operations to ensure all terms are followed.
Acquires and regularly updates general knowledge of the metals industry, including potential customers and competitors, as well as business trends through trade association events and industry publications.
Continually upgrades and maintains working knowledge of company products, services, equipment, programs and corporate policies & procedures to successfully communicate and sell to new and existing accounts.
Interacts with other members of the sales and operations team to assist in penetrating specific territory or market to increase sales levels and contractual opportunities.
Responsible for adhering to safety processes and protocols.

All other duties and responsibilities assigned by management.

Required Skills

· 0-5 years of relevant experience or any equivalent combination of education and experience that provides the required knowledge, skills, and abilities required.

· High School diploma/GED required, Bachelor degree preferred.

· Knowledge of principles and methods for showing, promoting, and selling products or services required.

· Knowledge of principles and processes for providing customer service required.

· Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective processing and distribution of material required.

Knowledge of company product(s) and their uses required.
Knowledge of the metals industry required.
Ability to multi-task, prioritize, and manage time effectively required.
Ability to effectively present information and respond to questions from groups of managers, customers, and the general public required.
Excellent oral and written communication skills, particularly a strong virtual presence and listening skills required.
Strong analytical and problem solving skills required.
Ability to apply mathematical concepts such as fractions, multiplication, ratios and proportions to practical situations required.
Ability to make sound decisions based on a combination of factors including analysis, knowledge and experience, and judgment required.
Ability to initiate and maintain cooperative relationships with co-workers and customers required.

Strong computer proficiency and working knowledge of Microsoft applications required.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN

About the Company

Reliance

Diversified conglomerate with hydrocarbons, retail, telecom

Reliance Industries Limited is a multinational conglomerate with operations in energy and chemicals, retail, and telecommunications. It works through vertical integration—from hydrocarbon exploration and refining to petrochemicals, distribution, retail, and Jio's telecom network. It differentiates itself through large-scale, end-to-end assets like one of the world’s largest refineries and a broad cross-sector value chain that drives economies of scale. Its goal is to build and operate world-class assets at massive scale to dominate markets and sustain long-term growth.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Phoenix, AZ
Founded: 1939

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