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speakit

Digital dictation and speech recognition solutions

German Customer Support for a New Online Payment Platform

Customer SupportConfirmed live in the last 24 hours
Full-timeAthens, Greece€1.6k /mo

About the Job

Requirements

  • Fluent German at C1–C2 level, written and spoken.
  • Good command of English at a minimum B2 level.
  • Strong communication, problem-solving, and troubleshooting skills.
  • Basic technical understanding.
  • Availability to work on-site in Athens.
  • An EU passport is required.

Responsibilities

  • Provide customer support via phone calls, chat, and occasional emails.
  • Monitor and follow up on open cases to ensure timely and effective resolution.
  • Deliver high levels of customer satisfaction through professional communication.
  • Build and maintain strong relationships with customers and partners.
  • Meet performance targets set by the client and internal teams.

Desired Qualifications

  • Previous experience in customer service or customer success is a plus.

About the Company

speakit

Digital dictation and speech recognition solutions

Speak-IT is the UK’s leading Digital Dictation and Speech Recognition specialist, offering bespoke speech-to-text workflow solutions for sectors such as healthcare, legal, and education. Their product approach combines hardware, software, and services to turn spoken words into typed text through customized workflows that fit each industry’s needs. They work with major players in the voice technology field and provide unbiased advice, ongoing support, and hands-on service to ensure smooth implementation and use. Compared with competitors, Speak-IT differentiates itself through its long-standing presence since 1990, strong partnerships, and a focus on practical, personable customer service. The company’s goal is to help organizations improve efficiency and accuracy in documentation by delivering practical, integrated voice technology solutions and expert support.

Company size
1-10
Company stage
Not listed
Total funding
Not listed
Headquarters
United Kingdom
Founded
1990

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