Indian River State College

Public college in Fort Pierce, FL

Admissions Specialist

Reception & Front DeskPosted on Nov 9

Part-timeFort Pierce, FL, USA$17.71 /hrIn-person

About the Job

Requirements

At least three years of proven clerical experience in a student-services-related field.
Documented work experience in customer service.
Working knowledge of Enrollment Services in a state college setting.
Demonstrated commitment to customer-service excellence and a positive, student-centered attitude.
Excellent written and verbal communication skills.
Ability to work with a diverse student population.
Strong commitment to the college’s enrollment, retention, and completion goals.
Sound judgment and discretion when working with students and the general public.
Experience with Microsoft Office and Windows applications.
Ability to work independently and collaboratively, and to be self-motivated.
Ability to handle multiple tasks effectively.
Ability to maintain strict accuracy and attention to detail.
Ability to sit, stand, walk, bend, lift, reach, stoop, and occasionally carry items exceeding 25 pounds.
Manual dexterity to operate standard office equipment, including a copier, fax machine, calculator, and telephone.
Must follow the college’s safety standards while employed.

Responsibilities

Assist students and parents during the enrollment process, answer student questions, perform data entry, and answer phones.
Serve as front-line staff at the Welcome Desk in Crews Hall, W-Building.
Assess customers’ needs and provide appropriate assistance and direction based on that assessment.
Know staff availability for servicing students.
Maintain accurate electronic records documenting student traffic and needs.
Maintain a welcoming, clean, and up-to-date informational lobby area.
Assist in the Information Call Center as needed.
Greet customers entering Crews Hall professionally, politely, and helpfully.
Communicate effectively to assess customers’ needs.
Follow FERPA guidelines when assisting visitors.
Provide necessary information and assistance based on conversations with customers, including schedule printouts for current students upon request.
Provide information and details about New Student Orientation as needed.
Access the Mariner Student Registration System and provide course information as needed.
Alert advisors to student needs, including appointment arrivals and wait times.
Enter student data in the queueing system for services needed.
Refer to the academic calendar to answer questions about deadlines and schedules.
Use appropriate resources, including the Master Weekly Facilities Reservation Schedule and Call Center Calendar, to direct visitors and callers.
Maintain literature racks, lobby tables, and the Welcome Desk, and monitor and discard outdated materials.
Understand the general functions of Enrollment and Student Services departments, including the Information Call Center, Enrollment Center, Student Records, Financial Aid, Advising, Career and Transition Services, and Assessment.
Answer telephone inquiries and direct incoming calls to appropriate resources.
Perform other duties and responsibilities assigned by the Director of Enrollment Management or Assistant Dean of Enrollment and Student Services.

Desired Qualifications

An Associate’s degree.

Job Description

At Indian River State College, we believe that every day presents an opportunity to make a difference. As a member of our dedicated team, you'll experience many perks that contribute to our collective impact.

Join us as a part-time Admissions Specialist, where you'll play a crucial role in providing needed information to potential students so that they can make an educated decision about their future. Under direct supervision, your responsibilities will include assisting students and parents during the enrollment process, helping students with questions, performing data entry, and answering phones.

About Us

Indian River State College is a leading public institution located on Florida’s Treasure Coast, serving students across multiple campuses in four counties. We are dedicated to academic excellence, innovation, and community engagement, offering associate and bachelor’s degrees, workforce training, and continuing education programs.

At The River, we believe every student’s and employee’s story matters. We value the different perspectives, experiences, and talents that come together on our campuses, creating a learning environment and workplace that’s supportive, inclusive, and inspiring. With flexible options online, on campus, and hybrid, we design learning experiences that meet students where they are and prepare them for real-world success. Programs like the Promise Program open doors by providing eligible students with tuition-free access, ensuring every learner has the opportunity to thrive.

Why Join the River

When you join Indian River State College, you become part of a forward-thinking and supportive community where your work truly matters. Your role is more than a job; it’s an opportunity to shape the future, uplift students, and be part of a mission-driven college that is changing lives every day.

QUALIFICATIONS, KNOWLEDGE AND SKILL REQUIREMENTS:

The qualifications and skill requirements for this position include:

Minimum of three (3) years of proven clerical experience in a student services related field;
Documented work experience in the area of customer service;
Working knowledge of the role of Enrollment Services in a state college setting;
Demonstrated commitment to excellence in customer service;
Positive student-centered attitude;
Excellent written and verbal communication skills;
Ability to work with a diverse student population;
Strong commitment to the college goals of enrollment, retention, and completion;
Exhibit sound judgment and discretion in working with students and the general public;
Proven experience with Microsoft Office and Windows applications;
Ability to work independently as well as with others and be self-motivated;
Ability to effectively handle multiple tasks at once;
Ability to maintain strict accuracy and be detail oriented.
Preference shall be given to the following:
- Associate’s degree.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

The essential job functions and responsibilities for this position include, but are not limited to:

Serving as front line staff at the Welcome Desk in Crews Hall, W-Building;
Assessing the customers’ needs;
Providing appropriate assistance and direction based on that assessment;
Knowing status of staff availability for servicing students;
Keeping accurate data in electronic system documenting student traffic and needs;
Maintaining a welcoming, clean, and up-to-date informational Lobby area;
Assisting in the Information Call Center as needed.

SPECIFIC DUTIES AND RESPONSIBILITIES:

The specific duties and responsibilities for this position include, but are not limited to:

Greet customers entering the Crews Hall in a professional, polite, and helpful manner;
Assess the customers’ needs through effective communication;
Providing appropriate assistance and direction based on that assessment;
Have a clear understanding of FERPA guidelines when assisting visitors;
Provide necessary information and assistance based on conversation with customer including but not limited to: Assisting current students with schedule printouts upon request;
Provide students with “New Student Orientation” information and details as needed Accessing Mariner Student Registration System, providing course information as needed Alert advisors of student needs (appointment arrivals, wait times, etc.);
Enter student data in a queueing system for services needed.
Refer to academic calendar to aide in answering student concerns about various deadlines and schedules;
Access appropriate resources (Master Weekly – Facilities Reservation Schedule, Call Center Calendar, etc.) to direct visitors and callers effectively and efficiently;
Maintain literature racks, lobby tables, and Welcome Desk area monitoring and discarding outdated materials as needed;
Understand general functions of Enrollment and Student Services departments: Information Call Center, Enrollment Center, Student Records, Financial Aid, and Advising, Career and Transition Services, and Assessment;
Assist in the Information Call Center as needed;
Answer telephone inquiries and direct incoming calls to appropriate resources;
Perform other duties and responsibilities as assigned by the Director of Enrollment Management or Assistant Dean of Enrollment and Student Services.

PHYSICAL REQUIREMENTS:

This position requires an ability to sit, stand, walk, bend, lift, reach up, stoop, and carry items occasionally in excess of twenty-five (25) pounds. It also requires manual dexterity to operate standard office machines, such as, copier, fax, calculator, telephone, and other equipment as necessary. IRSC expects its employees to follow proper safety standards while employed by the College.

Classification

Staff

Supervisory

FLSA Exempt

Employment Type

Regular

Compensation and Application Deadline

Pay rate for this position starts at: $17.71/hour | Exact compensation may vary based on skills, experience and education | Open until filled

About the Company

Indian River State College

Public college in Fort Pierce, FL

Indian River State College is a public college in Fort Pierce, Florida. It offers associate and bachelor's degrees, certificates, workforce education, and university transfer programs.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
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Founded: Not listed

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