Customer Service Associate

Customer Service Associate

Responsibilities:

• Provide an amazing, personalized experience for each customer
• Effectively and proactively diagnose and solve day-to-day customer concerns and issues through emails, livechat and calls
• Establish and maintain good relationships with customers
• Quick to identify solutions in the best interest of both; the customer and the company
• Take full ownership and follow up closely with customer queries
• Be proactive in providing the best solutions to meet customer needs
• Ensure feedback flows to various teams in ZALORA to improve our services

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree,
• Proficiency in English; additional languages will be a definite plus (Malay/Mandarin/Cantonese)
• Proven working experience in the related field 
• Previous working experience in e-commerce related environment
• Fresh graduates are encouraged to apply
• Must be able to work on alternate weekends

 

The ZALORA Story

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia and Brunei, the Philippines and Hong Kong. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA Group’s localized sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means, unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by Zalora or Global Fashion Group.