Bilingual Senior Customer Service Representative

Location(s): Greater Toronto Area
Job Schedule: Full-time, Hybrid.
Visa Sponsorship: Not Available

Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation.

At Nissan, we’re not just building cars, we’re revolutionizing mobility. We’re a global leader with a heritage of innovation, and we’re searching for talented individuals like you to join us on this exciting journey. We believe that every individual possesses a unique set of skills and passions that can be harnessed to drive innovation and shape the future of the automotive industry. Our diverse range of program areas and career paths offer exciting opportunities for adventurers like you to embark on a thrilling professional journey.  

Learn more about Nissan’s future here: https://www.youtube.com/watch?v=EDJ3GVA1QRw

We are currently looking for a Bilingual Senior Customer Service Representative to join our team in Mississauga, ON (Hybrid).
 

This role will be responsible for responding to a wide range of telephone inquiries from Nissan Canada Finance Customers and Dealers. The ability to influence others, understanding business goals and objectives, and working towards individual and team improvement is key to success.  It is critical to maintain a customer focus and remain composed, even in challenging circumstances or with high call volumes.

A Day in the Life:   

• Supports Customer Service Reps by assisting them in finding solutions to customer and dealer concerns, in a call center setting.
• Activities include training on policies and procedures. Conducting ongoing training sessions; assisting with directly resolving questions or concerns of a dealer or customer; and ensuring communications are current and flow smoothly to the reps. 
• Verifies work completed by reps for detail and accuracy.
• Handles escalated issues and ongoing customer correspondence prepares and provides written and verbal communication in response to customer and dealer concerns or inquiries.
• Monitors agents to ensure quality service while coaching and developing agents.
• Monitors workflow to ensure timely and accurate response to customer correspondence.
• Monitor all incoming customer mail and emails.
• Ability to work in a fast-paced environment and handle high call volumes when necessary.

Who We’re Looking for:      

• Bachelor’s Degree or College Diploma in Business preferred. 
• Minimum High School Diploma has 1-3 years’ experience in the area of customer service relating to automotive finance.
• The candidate must be bilingual (English & French).
• Proficiency in Word/Excel/Outlook, as well as a good comfort level adapting to new computer systems.
• Must be organized, have good time-management skills and be able to multi-task.
• Incumbents speak on behalf of the company and on behalf of supervisors when dealing with customer/dealer complaints.  As such candidate must have strong written and verbal communication skills.
   

What You’ll Look Forward to as Bilingual Senior Customer Service Representative at Nissan Canada:

• Career Growth: Gain access to immense career path options to grow at Nissan with international & domestic career growth opportunities + cross-departmental career opportunities available on a regular basis.
• Be where you need to be: Feel empowered at work with our "Be where you need to be" approach to work based on your role. This offers a realistic, modern approach to work based on the expectation for the position.
• Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

The Nissan Way sets our company’s way of doing things, with the values underpinning how we can work together to achieve success.  Explore more here: https://www.nissan-global.com/EN/COMPANY/LIFE_AT_NISSAN/

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the sixth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

All of us at Nissan – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire. **Visa sponsorship for this position is not available at this time. **

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.