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Papa John's

Pizza delivery and carryout services

Manager Designate

Food & Beverage Operations ManagementPosted on Nov 11
Full-timeHope Mills, NC, USANo salary listedIn-person

About the Job

Requirements

  • Ability to meet the Company’s product and customer service standards and comply with Company policies, procedures, programs, systems, applicable laws, and ethical business practices.
  • Ability to communicate, train, and promote quality standards to team members using available tools, including the Operations Manual and Team Member Handbook.
  • Ability to make quality decisions and foster teamwork, energy, accountability, and customer focus.
  • Ability to manage sales goals, profit goals, controllable costs, budgets, inventory, and restaurant assets.
  • Ability to use the PROFIT System and the restaurant’s computerized inventory system.
  • Ability to perform administrative and cash management duties and maintain restaurant safety, security, cleanliness, equipment, and operational standards.

Responsibilities

  • Ensure delivered products meet Papa John’s standards and accurately reflect customer orders.
  • Communicate, train, and promote quality standards to team members using available tools, including the Operations Manual and Team Member Handbook.
  • Recommend performance action regarding team members to the General Manager and help build a quality- and customer-focused team atmosphere.
  • Manage sales goals by providing prompt and friendly customer service, building check averages through product training and sales execution, seeking additional sales through traditional and non-traditional methods, executing local restaurant marketing, and creating a positive community presence.
  • Manage profit goals, keep food, labor, and other controllable costs within budget, correct budget deviations using the PROFIT System, and execute administrative and cash management duties.
  • Plan and manage inventory levels using the restaurant’s computerized inventory system to meet sales demands and minimize loss.
  • Manage Company assets by ensuring the restaurant is clean, fully equipped, equipment operates properly, and safety and security standards are maintained.
  • Work under the direction and supervision of the General Manager and develop the competencies required to become a General Manager.

About the Company

Papa John's

Pizza delivery and carryout services

Papa John's offers pizza delivery and carryout through a mix of company-owned and franchised stores. Customers place orders online or by phone for delivery or pickup, and the company earns revenue from pizzas, sides, and beverages, alongside royalties from franchisees. Its pizzas are built around high-quality ingredients, with detailed nutritional information provided to appeal to health-conscious customers. A rewards program and promotional codes drive repeat business and attract price-sensitive buyers. Compared to competitors, Papa John's emphasizes ingredient quality and transparency, and uses a franchising model to expand its footprint while maintaining direct customer relationships through online ordering and loyalty incentives. The company aims to make convenient, higher-quality pizza accessible to a broad customer base and grow its network and sales through both direct and franchised channels.

Company size
10,001+
Company stage
IPO
Headquarters
Jeffersontown, KY
Founded
1984

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