MicroTech Systems

IT services and managed solutions provider

IT Project Specialist - Level 3

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeBoise, ID, USA

About the Job

Requirements

An Associate's degree in Computer Science or equivalent is preferred.
Three to six years of related project implementation experience.
Experience with advanced network design and architecture.
Expertise installing, configuring, and troubleshooting infrastructure, including internet, firewalls, switches, and Wi-Fi.
Experience installing, configuring, administering, and troubleshooting VLANs.
Expertise migrating Microsoft servers and Microsoft server applications.
Experience installing, configuring, and troubleshooting hypervisors.
Experience installing, configuring, administering, and troubleshooting storage area networks.
Experience migrating, administering, and troubleshooting Microsoft 365.
Scripting and PowerShell proficiency.
Managed service provider experience is preferred.
Ability to manage and prioritize multiple tasks and projects simultaneously while keeping team members and clients updated.
Ability to work outside normal business hours when operationally required; regular and predictable attendance is required.
Ability to explain technical information clearly to non-technical people.

Responsibilities

Review and respond to reported software and hardware issues.
Test product capabilities on an ongoing basis and evaluate the product.
Determine and report system capabilities and restrictions.
Evaluate customer objectives and recommend alternatives and solutions.
Retain knowledge of clients' systems, network architectures, and line-of-business applications.
Collaborate with technical team members to support clients.
Work with vendors to explain errors and recommend solutions.
Improve existing programs by understanding their goals and outcomes.

Desired Qualifications

Managed service provider experience.

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.

Responsibilities:

Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations. Support Specialists will be challenged with various clients' systems and network architecture and will be expected to retain knowledge pertaining to various line of business applications.
Provide client support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with vendors to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements:

Associate's degree in Computer Science (or the equivalent) is preferred
MSP Experience preferred
3 - 6 years of related project implementation experience - including but not limited to:
- Advanced Network Design / architecture
- Expert infrastructure installation / configuration / troubleshooting
  - Internet, Firewall, Switch and Wifi
  - VLAN installation / configuration / administration / troubleshooting
- Expert Microsoft server and Microsoft server application migrations
- Expert Hypervisor installation / configuration / administration / troubleshooting
- Expert SAN installation / configuration / administration / troubleshooting
- Expert O365 migrations / administration / troubleshooting
- Expert Scripting & PowerShell proficiency
Technically savvy with strong time management skills
Ability to simultaneously manage and prioritize multiple tasks and projects, keeping team and clients updated through clear communication
Regular and predictable attendance is required; must be able to work outside of normal business hours if operations require it.
The ability to explain to a non-technical person in a way they will understand
Maintain a high degree of professionalism
Maintain superior client relations

About MicroTech Systems:

MicroTech Systems is a professional Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.

About the Company

MicroTech Systems

IT services and managed solutions provider

MicroTech Systems provides IT services and solutions to help clients solve problems and seize opportunities. Its offerings include IT support and monitoring, managed IT services, IT projects, cloud services, and Microsoft Office 365, delivered through a suite of programs like Tri-Annual Healthchecks, TechCare, and Custom IT Roadmaps. The company differentiates itself with a 5-Star Promise—an explicit commitment to integrity, perseverance, ownership of problems and solutions, trust, and consistently high service levels—paired with its belief that skilled IT should not feel like a commodity. Unlike competitors that rely on certifications alone, MicroTech emphasizes how it delivers service and tailored guidance to meet each client’s needs, aiming for proactive, reliable, and transparent IT support. The overarching goal is to maximize clients' opportunities and minimize IT friction by providing dependable, high-quality IT solutions and ongoing support.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Boise, ID
Founded: 1970

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