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Athena Health

Cloud-based EHR, RCM, patient engagement

Product Management Manager

Product ManagementConfirmed live in the last 24 hours
Full-timeBoston, MA, USA

About the Job

Requirements

  • A bachelor's degree or equivalent combination of education, training, and experience in computer science, information systems, business, healthcare administration, or a related field.
  • At least 5 years of overall professional experience.
  • At least 3 years of formal product management experience.
  • Experience leading or contributing to product strategy, roadmap planning, prioritization, and execution as a Product Owner or Product Manager.
  • Experience working in Agile software delivery, including backlog refinement, requirements definition, acceptance criteria, and release planning.
  • Experience collaborating with cross-functional teams such as engineering, design, clinical operations, implementation, support, customer success, and sales.
  • Ability to understand and communicate complex system workflows, integration dependencies, data movement, and application behavior.
  • Experience with healthcare clinical workflows, including provider, nursing, and ancillary staff workflows.
  • Working knowledge of Jira, Confluence, and AI-enabled productivity or development tools.
  • Strong analytical and problem-solving skills, including comfort using product metrics, transaction data, support trends, and operational data to guide decisions.

Responsibilities

  • Define product vision, priorities, and roadmap direction for complex clinical and operational workflows.
  • Translate ambiguous customer, business, and market needs into clear, prioritized product plans and requirements.
  • Partner with cross-functional stakeholders, including engineering, design, clinical experts, implementation, operations, support, customer success, sales, and leadership, to align on product goals and tradeoffs.
  • Lead discovery and prioritization discussions using customer feedback, workflow insights, support trends, and product data.
  • Manage backlog refinement, requirement development, acceptance criteria, and release planning in collaboration with delivery teams.
  • Analyze product performance, transaction data, operational trends, and customer feedback to inform prioritization and identify improvement opportunities.
  • Investigate product issues across workflows, systems, and teams to help drive resolution and root-cause understanding.
  • Incorporate artificial intelligence tools into product management work to improve analysis, documentation, planning, and workflow efficiency, while evaluating where artificial intelligence may improve the products and processes supported by this role.
  • Support launch readiness, adoption, and post-release follow-up to help ensure product changes deliver value.
  • Support customer and stakeholder conversations to gather feedback and validate product direction.
  • Contribute to product discovery, sizing, and prioritization discussions for adjacent initiatives.
  • Maintain product documentation and planning artifacts in tools such as Jira and Confluence.
  • Collaborate with marketing, enablement, and support teams on launch readiness and adoption activities.
  • Assist in evaluating artificial intelligence-enabled tools that can improve product management workflows.
  • Provide product context and decision support during issue triage and escalation management.
  • Travel occasionally to customer sites as needed.

Desired Qualifications

  • Experience with products requiring high reliability, complex integrations, exception handling, or operational monitoring.

About the Company

Athena Health

Cloud-based EHR, RCM, patient engagement

Athenahealth provides cloud-based healthcare technology that combines electronic health records (EHR), revenue cycle management (RCM), and patient engagement tools to help clinicians manage clinical, administrative, and financial tasks. Its platform runs in the cloud on a subscription basis, with EHR for patient records, RCM for billing and collections, and patient engagement tools to communicate with patients, plus included support services. It differentiates itself by offering an all-in-one, integrated solution across clinical, financial, and communications needs, plus a philanthropic arm (athenaGives) that provides free EHR technology and support to free and charitable clinics. The goal is to help healthcare providers improve outcomes, enhance patient experiences, and boost financial performance while expanding access to care through athenaGives.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Watertown, MA
Founded
1997

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