Full-Time

Operations Integration & Compliance Senior Associate

Updated on 1/16/2025

Wayfair

Wayfair

10,001+ employees

E-commerce platform for home goods sales

Consumer Software
Consumer Goods

Mid, Senior

Company Historically Provides H1B Sponsorship

Florence, KY, USA

Ability to travel up to 50% in North America & Overseas.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
JIRA
Looker
Data Analysis
Requirements
  • 2+ years of relevant experience in a Supply Chain, Warehousing or Retail Environment
  • A degree in business studies or a related field; additional qualifications are a plus.
  • Strong organization, project management skills, and ability to multitask and plan resources
  • Fluency in English with articulate and persuasive communication skills, both verbal and written. German language is a plus
  • Relentless problem-solving approach with direct knowledge of job-aides and job instructions to define, evaluate, and improve end-to-end processes.
  • Technical skills: GooglesSuite, Airtable, Jira, Looker, or relevant project management and analytical tool experience
  • Structural thinker, with the ability to bring clarity to complex scenarios
  • Effective collaborator who is able to bring multiple stakeholders together and gain alignment on short-term and long-term operational and strategic decisions
  • Proficiency with process design, definition, and enablement techniques and execution.
  • An ability to hit the ground running-a confident, entrepreneurial self-starter
  • Experience managing multiple projects simultaneously with proven results
  • Ability to travel up-to 50% North America & Overseas
Responsibilities
  • Perform site excellence audits
  • Define, develop, and implement global project plans to drive continuous improvement.
  • Launch and scale new processes across multiple teams within the organization.
  • Collaborate with stakeholders in order to identify areas of improvement, develop key actions, and scale across global teams.
  • Liaise with many cross-functional organizations (such as Operations, Industrial Engineering, Training & Development, Quality, Incident Prevention, and Inventory Control).
  • Serves as the primary point of contact as a subject matter expert for quality control, Returns, Inbound Receiving, Value-Added-Services, & Packaging.
  • Ensure sites are compliant with all aspects of quality and returns processing.
  • Responsible for the development and maintenance of all process materials, which include training materials for the Network (Quality, Returns, and Value-Added-Services).
  • Creation of all documentation (SOP’s) for core global returns and incident team processes (Jobs-Aides, Job Instructions, SOP’s, Project Plans)
  • Creation of detailed analysis and reporting for Senior Leaders organic to the Global Returns and Incident Team.
  • Collaborate with teams across the organization, especially front-line teams, to gain a deep hands-on understanding of existing processes and key opportunities for improvements with data driven results.
  • Developing effective stakeholder engagement and communication plans to drive compliance, process improvements, and continuous improvement globally.
  • Develop and define new/existing key performance indicators to drive recovery and process compliance.
  • Communicate effectively both written and verbal with senior management to drive key results.
  • Define objectives and key results for multiple projects, develop status reports, and provide qualitative and quantitative results analysis.
Desired Qualifications
  • Additional qualifications are a plus.

Wayfair specializes in selling home goods through its e-commerce platform, wayfair.com. It offers a wide variety of products, including furniture, lighting, cookware, and appliances, catering to different styles and budgets. The company operates a marketplace model that connects consumers with over 5,000 brands, allowing it to provide a vast selection of items without managing extensive inventory. Wayfair generates revenue from product sales and advertising fees from suppliers promoting their products on the site. Its extensive product range includes smart kitchen appliances and curated collections, making it easier for customers to find what they need for home improvement projects. Wayfair's goal is to be a one-stop shop for all home-related needs, providing a comprehensive shopping experience for individual homeowners and interior designers alike.

Company Stage

IPO

Total Funding

$341.4M

Headquarters

Boston, Massachusetts

Founded

2002

Growth & Insights
Headcount

6 month growth

0%

1 year growth

6%

2 year growth

-3%
Simplify Jobs

Simplify's Take

What believers are saying

  • Wayfair's use of AI reduced product curation time by 67% and improved conversion rates.
  • The opening of luxury brick-and-mortar stores diversifies Wayfair's sales channels.
  • Wayfair Professional's 2025 Design Trends attract B2B clients with innovative interior design.

What critics are saying

  • Wayfair's exit from Germany and job cuts indicate challenges in international markets.
  • Closure of outlets suggests cost-cutting amid declining sales, impacting brand reputation.
  • Reliance on Google AI poses risks if disruptions occur in Google's services.

What makes Wayfair unique

  • Wayfair offers a vast selection of home goods through its marketplace model.
  • The company integrates advanced AI to enhance product catalog management and customer experience.
  • Wayfair's 'Zillion Things Home' approach makes it a one-stop shop for home needs.

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Benefits

Paid Holidays

Paid Vacation

Full Health Benefits

Life Insurance

Disability Insurance

Mental Health Support

Family Planning Benefits

Parental Leave

401(k) Company Match

Employee Discount