iProcurement Specialist

Company:

Oliver Wyman

Description:

Oliver Wyman is now looking to recruit an iProcurement Specialist to join our India office and be part of our IMEA (India, Middle East, South Africa) team! 
 
The role will be based out of Gurugram.

Job Overview:

We are seeking a highly organized and professional administrator to join the iProcurement team.

This is a hands-on iProcurement Specialist role based in Gurugram, India, working as the right hand to the IMEA iProcurement Regional Team Lead. You will run the day-to-day accounts payable and invoice processing engine for the region, and you will be the person stakeholders across India, the Middle East and Africa come to when they need an answer on a payment. Alongside the processing work, you will own the trackers and reporting that give the region visibility of payment status, aged items and spend, and you will support department budgeting, forecasting and variance analysis.

Key Responsibilities:

Invoice and accounts payable delivery

• Run the end-to-end invoice, requisition, purchase order and payment lifecycle for IMEA, making sure supplier invoices are coded, approved and paid accurately and on time.
• Deliver day-to-day accounts payable activity: invoice validation, purchase order and receipt matching, exception handling, credit notes, statement reconciliation and vendor query resolution.
• Support vendor onboarding, master data setup and documentation requirements, keeping records accurate, complete and compliant.
• Manage the department mailbox and shared queues, triaging invoice, requisition and payment queries and responding within agreed service levels. 

Stakeholder management and escalations

• Act as the first point of contact for stakeholders across the IMEA offices, resolving routine queries yourself and keeping requesters informed of status.
• Own escalations end to end influence without authority, hold evidence-based conversations with senior stakeholders on payment delays, non-compliant requests and policy requirements, and bring material risks to the Lead and OS Regional Manager.
• Partner with onshore and offshore Finance and accounts payable teams, vendors and MMC shared service teams to unblock issues across geographies and time zones.
• Act as the Lead's right hand, providing day-to-day support and covering agreed activities during absence, within clearly defined limits of authority.

Reporting, budgeting and analysis

• Maintain iProcurement trackers, dashboards and aged-item reports that give the region clear visibility of invoice status, payment risks, blocked items, vendor issues and forecast spend.
• Support department budgeting, forecasting and spend analysis: consolidate invoice and purchase order data, track actuals against budget, and flag variances, trends and exceptions.
• Prepare status updates, management information packs and briefings for the Regional Team Lead, Office Services Manager, Finance teams and senior stakeholders.

Process, compliance and continuity

• Monitor adherence to company finance and procurement policies, approval controls, documentation requirements and audit trials.
• Identify recurring issues, root causes and process gaps, and propose practical improvements that cut payment cycle times and rework.
• Support onboarding, training and knowledge transfer on iProcurement tools, procedures, payment requirements and best practices across OW IMEA.
• Maintain process documentation, escalation logs and handover notes so service holds up during absence, leave or changes in geographic remit.
• Handle sensitive stakeholders, vendor and financial information with confidentiality and discretion at all times.

Experience Required:

• At least 3 years of relevant experience in accounts payable, invoice processing, procurement operations or Finance shared services within a corporate environment.
• Practical experience managing the full accounts payable lifecycle, including invoice processing and coding, purchase order and receipt matching, approval workflows, payment processing and vendor reconciliations.
• Proven experience managing internal stakeholders, including senior stakeholders, and handling sensitive or challenging conversations when issues require escalation.
• Experience preparing and maintaining operational trackers, dashboards, aged-item reports, payment status reports and spend analysis.
• Experience supporting budgeting, forecasting, spend tracking and variance analysis.
• Experience working with Finance ERP, procurement or payment systems.

Good to have:

• Experience working with onshore and offshore Finance and accounts payable teams across multiple geographies and time zones.
• Experience in management consultancy, professional services or financial services.
• Exposure to process improvement or automation initiatives in a finance operations environment.
• Team management experience
• Experience supporting India, Middle East and Africa locations.

Technical Skills:

• Experience with Oracle and/or iProcurement.
• Strong Microsoft Excel skills, including reconciliations, lookups, pivot tables, trackers, dashboards and spend analysis.
• Proficiency in Microsoft Outlook, Word and PowerPoint.
• Strong numerical and analytical skills, with excellent attention to detail and a focus on accuracy and follow-through.

Skills & Attributes:

• Excellent written and verbal communication skills in English, with the confidence to communicate payment and procurement updates clearly to stakeholders.
• Strong stakeholder management skills and the ability to build effective relationships across different levels, cultures and geographies.
• Confidence and credibility when working with senior stakeholders, including the ability to explain and reinforce process and policy requirements constructively.
• Strong judgement and the ability to distinguish between issues that can be resolved independently and those requiring escalation.
• Highly organized and able to manage multiple priorities, deadlines and stakeholder requirements simultaneously.
• Calm, pragmatic and solution-oriented when working under pressure.
• High levels of integrity and discretion when handling confidential financial, vendor and stakeholder information.
  
  

What this role offers:

• Direct exposure to the IMEA iProcurement Regional Team Lead and to senior stakeholders across six countries: you will be the name the region knows and calls.
• Genuine ownership of the region's payment reporting, budget tracking and spend analysis, not transaction processing alone.
• A clear development path towards Senior Administrator and, in time, regional team leadership.
• The opportunity to create, design and implement improvements where you see potential for growth and excellence.
• Opportunity to travel to Dubai and other office and event locations

Oliver Wyman is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.