Customer Success Manager
Named Accounts, East
Posted on 2/2/2024
Asana

1,001-5,000 employees

Team collaboration & work management platform
Company Overview
Asana's mission is to help humanity thrive by enabling the world's teams to work together effortlessly. The company builds collaborative tools for enterprise teams.

Company Stage

Series E

Total Funding

$413.2M

Founded

2008

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

10%

1 year growth

21%

2 year growth

48%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
CategoriesNew
Sales & Account Management
Customer Success & Support
Requirements
  • Minimum 10 years of professional experience
  • At least 5 years of demonstrated success in a SaaS-based Customer Success or Account Management role
  • Experience working with large, complex enterprise-level accounts
  • Ability to work with a broad range of stakeholders
  • Self-motivated, proactive team player
  • Driven and process-oriented
Responsibilities
  • Develop and nurture relationships across a portfolio of strategic customers
  • Partner with customers to identify their strategic goals and co-create impact plans
  • Execute all phases of the customer journey
  • Collaborate with Sales to develop strategic account plans
  • Develop and maintain an internal Champion Network or Center of Excellence
  • Analyze customer usage to identify trends and drive targeted campaigns
  • Serve as the voice of your customers by surfacing key trends and insights
  • Travel and meet customers on-site up to 25% of the time
Desired Qualifications
  • Prior experience managing a book of high-value customer relationships
  • Customer-centric at your core
  • Flexible and able to efficiently switch contexts across customer scenarios