Director - Experience Partner

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

At Granicus, we understand that public interest technology isn't a one-size-fits-all solution. That's why we developed the Government Experience Cloud — a purpose-built platform to enhance internal and external operations, community engagement, resident services, and trust in government. Acknowledging that technology alone isn't enough to drive change, our skilled experience design agency, efficient technology implementation practices, and robust datadriven insights catalyze meaningful change in communities worldwide. Our unwavering commitment to the power of people, process, and technology sets us apart, enabling us to deliver excellence consistently. 

This role sits within the Granicus Experience Group (GXG), our in-house digital agency, a crossfunctional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

GXG is a fast-growing team at a high-growth tech company, looking for a Director-level Experience Partner for a new Strategic Account. This is a senior-level, strategic role responsible for managing enterprise and executive-level relationships and leading the full customer lifecycle for long-term success. This role requires the development and execution of comprehensive digital strategies at the government agency level. Candidates will have experience leading large-scale or program-level projects for federal program customers. 

The ideal candidate will have extensive strategic communications or program-side experiencewithin the federal government space, and will have experience leading new business development, organic growth on existing projects, solution definition and project delivery oversight for digital communications services and technology. A successful candidate has proven experience in project and personnel leadership. In this role, you will lead a team, as well as monitor, evaluate and document performance according to role-based expectations and contract deliverables. Equally important, you will lead matrixing and coordination with crossfunctional teams to best serve the Granicus customer and generate opportunity expansion.

This role requires problem-solving and creativity, with the ability to quickly translate and link how our services and technology can bring specific benefits to our customer. The ideal candidate brings practitioner-level expertise in the fields of government CX and digital communications, paired with a desire to develop and expand our footprint with this account.

How We Show Up to Work:• Demonstrate a polished, professional relationship with colleagues and customers.• Assume positive intent.• Be collaborative. Create space for and be open to different expertise and experiences.• Be dependable and reliable for our customers and our colleagues.• Be organized and manage your own workload.• Be proactive. Be willing to jump in, not wait to be told.• Be willing to try something new, not dependent on documented examples.• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues. • Be open to feedback. Listen with the same passion with which you want to be heard.• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know.• Choose courage over comfort.

What Your Impact Will Look Like

• Develop and execute strategies to expand existing client relationships and drive organic growth• Be comfortable expanding the business with new solutions that may require the development of new relationships within the customer• Prepare briefing documents to prepare various meetings with customer executives• Ensure client deliverables meet the highest standards of quality and strategic value• Track, measure, and report on the business with the customer. Be able to document the personal impact with the customer.• Develop, grow, and manage strategic customer relationships.• Serve as a primary POC to the customer for Granicus.• Work with customer to create demand for Granicus services and solutions, in addition to pursuing publicly known opportunities.• Lead and liaise between project team, executive team, and customer teams. Escalate customer issues to leadership.• Manage and execute comprehensive digital strategy aligned to contractual tasks.• Ensure on-time delivery of key deliverables and other relevant activities as defined by the contract.• Empower and guide individual contributors in career-pathing through monitoring and evaluation of performance, alignment to corporate professional development programs, and company growth.• Provide constructive, actionable, and timely feedback to GXG team members.• Follow company and Human Resource practices for employee-management responsibilities, including annual-leave tracking, expense reporting, and training.• Identify resourcing and skills needs at an individual and team level.• Demonstrate an ability to build and collaborate with high performance teams around a common vision.• Management of contract financials, profitability, and resource utilization.• Be actively engaged in developing the pricing strategy, with GXG leadership and client account partnership, based on the customer’s buying practices, recent awards of similar contracts, and other factors.• Provide public sector or digital communications thought leadership.

You Will Love This Job If You Have

• 12-15 years’ experience in digital transformation or digital service delivery, public sector consulting, or customer experience strategy, preferably with a deep understanding of the digital communications industry• Experienced customer relationship owner, with federal experience in organic growth/business development, team leadership, delivery oversight and account/project financials management• Successful track record of proposal development and winning contracts for digital services, preferably in the federal-level public sector market.• Experience leading capture efforts within the public sector on opportunities valued at $6M or more.• Exceptional interpersonal skills for internal and external relationship building at all levels of the organization, including cross-departmental colleagues, C-suite and clients • Demonstrated critical thinking abilities — understand context, identify problems, challenge your assumptions, leverage data, and make recommendations.• Demonstrated ability to think ahead and anticipate — customer questions, next steps for a project, needs for GXG, needs for our colleagues, etc.• Proficiency in Microsoft Office Suite, CRM, analytics, and project management platforms• Excellent written and verbal skills with an attention to organization, detail, and quality presentation• Experience presenting to executives both internally and externally.• Passion for public service and digital communications

Other Job InfoThis role will be performed onsite as the customer offices in Northern Virginia, and/or Washington, DC. The candidate will be required to obtain a confidential security clearance, with sponsorship from the customer agency. This role will also require both domestic and international travel. A valid U.S. passport will be required.

Pay Range

USD $166,000.00 - USD $194,000.00 /Yr.

About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employeepopulation

The Impact

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits

At Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member:

Flexibility & Balance

• Flexible Time Off – Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

Health & Wellness

• Multiple Health Plan Options – Including a 100% employer-paid plan.
• Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
• Fitness Reimbursement Program – Stay active, your way.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.

Family & Future

• Paid Parental Leave – For both birthing and non-birthing parents.
• Traditional & Roth 401(k) – With a generous company match.
• Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.

Growth & Recognition

• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.

Equal Opportunity Employer

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

Compensation: 166000 to 194000 (USD)