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Full-Time

Application Support Engineer

Confirmed live in the last 24 hours

Icertis

Icertis

1,001-5,000 employees

Contract lifecycle management and intelligence solutions

Consulting
Enterprise Software
AI & Machine Learning

Compensation Overview

$70k - $120kAnnually

Mid

Remote in USA

US Citizenship Required

Category
Customer Success
Customer Support
Customer Success & Support
Required Skills
Microsoft Azure
Agile
Salesforce
Requirements
  • Bachelor’s or Master’s degree in Computer Science, IT, or Engineering is preferred; equivalent experience will be considered.
  • 3+ years of experience in Application Development, Support, or Sustaining Engineering roles.
  • Strong ability to understand complex domain problems and quickly create proof of concepts (PoC).
  • Expertise in development and troubleshooting on the Microsoft platform, including C#, ASP.NET, MVC, SQL, Stored Procedures, and JavaScript.
  • Experience working with Enterprise-level customers is required.
  • Prior experience with Microsoft Azure is a plus.
  • Familiarity with CLM products and support tools like FreshDesk, ServiceNow, or SalesForce ServiceCloud is beneficial.
  • Due to Federal contract requirements, candidates must be U.S. citizens or lawful permanent residence by a Permanent Resident Card (USCIS I-551).
Responsibilities
  • Gain a deep understanding of our product and how it’s used by our customers.
  • Serve as a Technical Account Manager when necessary, ensuring customer issues are tracked and advocating for customer needs within Icertis.
  • Collaborate with customers, both on-site and remotely, to troubleshoot issues and provide workarounds using your software development expertise.
  • Customize and enhance our product based on customer use-cases and requests.
  • Support hot fixes, patches, and upgrade deployments in production and staging environments, coordinating closely with customers to schedule and test updates.
  • Identify, track, and define bugs, contributing innovative ideas to enhance product quality.
  • Create knowledge base articles to streamline troubleshooting and speed up issue resolution for both customers and internal teams.
  • Offer technical guidance, mentorship, and support to team members, and participate in hiring processes.
  • Work within Agile methodologies, adhering to best coding practices to ensure quality and timely delivery.
  • Follow and enhance CRM processes to efficiently manage customer issues.
  • Be prepared to travel up to 10% as needed.

Icertis specializes in contract lifecycle management (CLM), helping businesses manage their contracts more effectively. Its main product is the Contract Intelligence platform, which offers businesses visibility, analysis, and insights into their contracts. This platform operates on Microsoft Azure, ensuring data security while providing a single source of truth for contract information. Icertis stands out from competitors by managing over 10 million contracts across 93 countries and forming strategic partnerships with major companies like Microsoft, SAP, and Salesforce, which enhance its integration capabilities. The goal of Icertis is to improve business performance through advanced automation and comprehensive contract management solutions.

Company Stage

Series F

Total Funding

$826.5M

Headquarters

Bellevue, Washington

Founded

2009

Growth & Insights
Headcount

6 month growth

2%

1 year growth

5%

2 year growth

0%
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Simplify's Take

What believers are saying

  • Winning the 2024 AI Breakthrough Award and being recognized as Microsoft's Defense and Intelligence Partner of the Year highlights Icertis' leadership and innovation in AI-powered contract management.
  • Strategic partnerships with companies like Evisort and BearingPoint enhance Icertis' platform capabilities and implementation expertise, driving further growth and customer value.
  • The addition of experienced executives like Anand Subbaraman and Jay Lee positions Icertis for continued momentum and operational excellence.

What critics are saying

  • The crowded CLM market requires Icertis to continuously innovate to maintain its competitive edge.
  • Integration challenges with new partners and technologies could slow down implementation and affect customer satisfaction.

What makes Icertis unique

  • Icertis leverages advanced AI and deep integrations with major enterprise software like Microsoft, SAP, and Salesforce, setting it apart from competitors.
  • The company's global reach, managing over 10 million contracts worth over $1 trillion in 93 countries, demonstrates its scalability and extensive market penetration.
  • Icertis' focus on transforming contracts into strategic assets through its Contract Intelligence platform provides unique value by driving business performance and compliance.