Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

IT Help Desk Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSan Jose, CA, USA

About the Job

Requirements

An associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications such as CompTIA A+ or Network+.
At least 2 years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment; manufacturing, industrial, or high-tech sector experience is preferred.
Strong troubleshooting skills for common hardware, including laptops, desktops, printers, and mobile devices, and software issues.
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi connectivity, and VPN.
Ability to explain technical concepts clearly and patiently to non-technical users.
A customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivation and willingness to learn and adapt to new technologies and processes.

Responsibilities

Provide timely first-line technical support to end users via phone, email, and in person for hardware, software, and network issues.
Diagnose and resolve common IT problems, including desktop and laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
Assist users with common Windows and macOS operating system issues, Microsoft Office Suite, and other business-critical applications used in office and advanced manufacturing settings.
Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Assist with setup, configuration, and deployment of new computers, peripherals, and software in accordance with company standards.
Log support requests, actions taken, and resolutions in the ticketing system, and contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Identify and escalate complex or critical issues to senior IT staff or specialized teams, including System Administrators and Network Engineers, and ensure proper handover and follow-up through resolution.
Ensure support activities and solutions comply with established global IT policies, procedures, and security best practices.
Provide customer service while guiding users through technical solutions and supporting a positive user experience.
Perform additional responsibilities as needed to support business objectives.

Desired Qualifications

Experience in a manufacturing, industrial, or high-tech sector.

Job Summary:

The IT Helpdesk Technician will be the first point of contact for all IT-related issues,
providing prompt, courteous, and effective technical support to internal users. You'll be
responsible for diagnosing and resolving hardware, software, and network problems,
escalating complex issues when necessary. Your role is vital in maintaining user
productivity and ensuring our IT services align with Ingrasys' operational needs and global
IT standards.

Key Responsibilities:

First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.
Troubleshooting & Resolution: Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.
System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.
User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.
Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.
Documentation & Knowledge Base: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.
Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.
IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practices.
Customer Service Excellence: Provide consistent and excellent customer service, maintaining a positive and helpful attitude while guiding users through technical solutions and ensuring a positive user experience.
Perform additional responsibilities as needed to support business objectives.

Qualifications:

Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.
Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues
Familiarity with Active Directory for user and computer management, including password resets and group policy basics.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.
Strong interpersonal skills and a highly customer-service-oriented approach.
Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.
Self-motivated with a strong desire to learn and adapt to new technologies and processes.

Salary Range: $80k - $100k per year (on-site daily position)
Shift: Starting at 3:15pm (shift premium is included)

Foxconn Assembly, LLC is an Equal Opportunity Employer (EOE). All qualified candidates will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or marital status in accordance with applicable federal, state and local laws. Foxconn Assembly, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

About the Company

Foxconn Industrial Internet

Designs and manufactures intelligent manufacturing solutions

Foxconn Industrial Internet designs and manufactures technology infrastructure for large tech firms, focusing on intelligent manufacturing and the industrial internet. It combines hardware design and production with software-enabled solutions, including AI and automation platforms like Lighthouse Factory, the FII Cloud (with Tencent Cloud), and Fog Cerebellum, to help clients digitize data and optimize production lines. It differentiates itself through large-scale integration as a design-to-manufacture partner, exclusive assembly of premium Nvidia GB200 AI servers, and a strong push into higher-margin cloud, networking, and industrial AI services backed by Foxconn. Its goal is to move from traditional contract manufacturing to high-value technology services, expanding its AI-server, data-center, EV, and semiconductor test automation businesses with scalable intelligent manufacturing solutions.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Shenzhen, China
Founded: 2015

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