Full-Time
Fraud Ops Specialist
Confirmed live in the last 24 hours
Citigroup
10,001+ employees
Global financial services and banking provider
Compensation Overview
$44k - $57.3kAnnually
Junior, Mid
Jacksonville, FL, USA
On-site training required; Home Office Program available after training.
- 2-4 years relevant experience
- 1-2 years in a related role
- Ability to process both inbound and outbound client calls
- High attention to detail with the ability to interpret data and organize information
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
- Perform complex fraud investigations with minimal supervision
- Respond to complex customer requests that may not be covered by established procedures
- Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
- Resolve highly complex issues directly with client, or third parties
- Drive organizational change through innovation and process improvement, eliminating friction points for team
- Monitor process workflow, quality, and recommend new options to enhance productivity as required
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.
Citigroup provides a wide range of financial products and services to various clients, including consumers, corporations, and governments. Its offerings include consumer banking, credit, corporate and investment banking, securities brokerage, and wealth management. The company operates in over 160 countries, utilizing its global network and technology to deliver financial solutions. Citigroup generates revenue through interest from loans, fees from banking services, and commissions from investment activities. Unlike many competitors, Citigroup's extensive international presence and commitment to sustainability through ESG initiatives set it apart. The company's goal is to facilitate international trade and investment while managing financial assets and providing liquidity in the global financial system.
Company Stage
IPO
Total Funding
$59.8M
Headquarters
Tel Aviv-Yafo, Israel
Founded
1812
Simplify's Take
What believers are saying
- Citi's focus on digital banking aligns with the growing trend of digital-first banking.
- The partnership with Jumia opens growth opportunities in Africa's expanding e-commerce market.
- Positive earnings report indicates recovery in consumer confidence and spending.
What critics are saying
- Increased competition from digital platforms like Versana challenges Citi's market position.
- Citi's exposure to Africa's volatile e-commerce market poses potential risks.
- Regulatory scrutiny may impact Citi's collaboration with Mastercard for Google Pay Plex accounts.
What makes Citigroup unique
- Citi's global reach spans over 160 countries, offering unmatched international banking services.
- The introduction of 'Green Deposits' highlights Citi's commitment to sustainable banking solutions.
- Citi's partnership with Mastercard for Google Pay Plex accounts enhances its digital banking offerings.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Paid Sick Leave
Paid Holidays