Full-Time

Fraud Ops Specialist

Confirmed live in the last 24 hours

Citigroup

Citigroup

10,001+ employees

Global financial services and banking solutions

Fintech
Financial Services

Compensation Overview

$44k - $57.3kAnnually

+ Incentive Awards + Retention Awards

Junior, Mid

Jacksonville, FL, USA

Eligible for Home Office Program after training.

Category
Administration
Generalist Recruiting
Human Resources
Technical Recruiting
Inventory Management
Production Planning & Scheduling
Procurement & Sourcing
Quality Control & Compliance
Supply Chain Management
Transportation & Distribution
Warehouse Operations
Operations & Logistics
People & HR

You match the following Citigroup's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2-4 years relevant experience
  • 1-2 years in a related role
  • Ability to process both inbound and outbound client calls
  • High attention to detail with the ability to interpret data and organize information
  • Consistently demonstrates clear and concise written and verbal communication
  • Demonstrated ability to remain unbiased in a diverse working environment
Responsibilities
  • Perform complex fraud investigations with minimal supervision
  • Respond to complex customer requests that may not be covered by established procedures
  • Identify potential fraud, by assessing the validity and applicability of previous/similar experiences and evaluating options in unique situations
  • Resolve highly complex issues directly with client, or third parties
  • Drive organizational change through innovation and process improvement, eliminating friction points for team
  • Monitor process workflow, quality, and recommend new options to enhance productivity as required
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency.

Citigroup provides a variety of financial services to individuals, businesses, and governments around the world. Its offerings include consumer banking, credit services, corporate and investment banking, securities brokerage, and wealth management. The company operates in over 160 countries, allowing it to facilitate cross-border transactions and serve a diverse clientele. Citigroup's products work by leveraging its extensive global network and technology to provide efficient banking solutions, such as loans, investment management, and trading services. What sets Citigroup apart from its competitors is its strong focus on sustainability and social responsibility, demonstrated through its investments in environmental, social, and governance (ESG) initiatives. The company's goal is to create a positive financial and social impact while achieving growth and profitability.

Company Stage

IPO

Total Funding

$59.8M

Headquarters

New York City, New York

Founded

1812

Growth & Insights
Headcount

6 month growth

-5%

1 year growth

-5%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven solutions enhance Citi's competitive edge in automated lending and risk management.
  • Partnership with Pylon increases market share in mortgage trading.
  • Investment in fintech Capitolis leads to innovative financial products and services.

What critics are saying

  • Involvement with Windrose exposes Citi to geopolitical risks and regulatory scrutiny.
  • Investment in Validis may face challenges if technology fails to improve underwriting.
  • Integration challenges with Pylon's platform could delay benefits of institutional-grade products.

What makes Citigroup unique

  • Citi's global presence in over 160 countries enhances its competitive advantage.
  • Investment in blockchain technology streamlines cross-border transactions and trade finance.
  • Citi's commitment to ESG initiatives strengthens its brand and market position.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Paid Vacation

Paid Sick Leave

Paid Holidays