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Full-Time

Senior Manager

Customer Success

Confirmed live in the last 24 hours

Forter

Forter

501-1,000 employees

Provides digital commerce trust platform

Data & Analytics

Compensation Overview

$142k - $193kAnnually

+ Bonus + Equity

Senior

New York, NY, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Requirements
  • 8+ years of CS experience working with large enterprises on software solutions
  • 4+ years of management experience as a CS team manager or leader
  • Experience in a hypergrowth SaaS startup with a technical product
  • Fraud, payments, professional services, and eCommerce experience is a bonus
  • Strong management presence and leadership ability
  • Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning
  • Excellent communication skills especially at the C-level
  • Experience building exceptionally strong relationships with x-functional leaders
  • Ability to work in a fast-paced environment and gain buy-in from stakeholders
  • Ability to break down ambiguous and nuanced problems into concrete, manageable components
  • Openness to being hands-on
Responsibilities
  • Lead a team of CSMs in the AMER region
  • Recruit and develop a high-performing team
  • Deliver transformational leadership
  • Own the gross and net revenue retention number for the team
  • Handle escalated client issues
  • Lead team renewal strategies
  • Work closely with GTM teams
  • Share key insights about Forter’s product and processes internally

Forter offers a Trust Platform for digital commerce, leveraging fraud management, payment optimization, chargeback recovery, identity protection, and abuse prevention technologies to enable real-time decision-making and minimize revenue losses for enterprises.

Company Stage

Series F

Total Funding

$525M

Headquarters

New York, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

4%

1 year growth

6%

2 year growth

8%