IT Product Specialist 3 - Warehouse Management Systems

External Description

Living Our ValuesAll associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.Why Join Us

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total RewardsOur Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The LifeThe IT Product Specialist III – Warehouse Management Systems (WMS) is a hands-on, techno-functional role responsible for supporting, maintaining, and enhancing warehouse technology applications that enable daily distribution operations. This position partners with business and other IT stakeholders as well as third-party vendors to gather requirements, configure systems, troubleshoot issues, and deliver technology solutions that improve operational efficiency and system reliability.

The role requires strong knowledge of warehouse management systems, system integrations, technical configuration, and warehouse processes, including receiving, put-away, picking, packing, shipping, and inventory management. This individual supports application enhancements, system testing, production issues, and continuous improvement initiatives while applying Agile practices and software development lifecycle methodologies.

As a IT Product Specialist III you will:

• Support the development, configuration, maintenance, and enhancement of Warehouse Management Systems (WMS), including system workflows, business rules, and integrations.

• Partner with warehouse operations, IT teams, and third-party vendors to gather business requirements and translate operational needs into technical solutions.

• Support WMS implementation and enhancement projects, including planning, requirements documentation, testing, deployment, and post-implementation support.

• Design, configure, and support system integrations using WMS integration frameworks, RESTful APIs, JSON payloads, and related technologies.
• Assist with gathering, clarifying, and documenting business requirements from stakeholders under the guidance of more experienced team members.
• Help maintain the product backlog by documenting requests, updating work items, tracking status, and supporting prioritization activities.
• Assist in writing and refining user stories, acceptance criteria, and supporting documentation for product enhancements and defects.
• Participate and lead Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, reviews, and retrospectives.
• Collaborate with developers, testers, business analysts, and product team members to build an understanding of proposed technical solutions and business impacts.
• Guide or conduct changes for products based on business or technical needs.
• Perform functional testing and validation of product features against documented requirements and acceptance criteria.
• Provide application support by documenting issues, performing basic troubleshooting, and escalating more complex problems to appropriate team members.
• Learn and document business processes, application functionality, data flows, and user needs related to assigned applications.
• Support release, patch, and change-management activities, including coordination, documentation, testing, and communication as assigned.
• Maintain clear and timely communication with product team members, cross-functional partners, and business stakeholders.
• Use feedback, coaching, and established product practices to progressively take on greater responsibility for product backlog items and smaller enhancements.

What We Need From You

• Bachelor's Degree in Computer Science, Information Systems, Business, or a related field (or equivalent work experience) in Computer Science, Information Systems, Business, or a related field (or equivalent work experience). Req
• 4-6 years of experience or exposure to product ownership, business analysis, information technology, software delivery, project coordination, internships or a related field. Relevant academic projects or internships may be considered Required
• Hands-on experience configuring, maintaining, integrating, and supporting Warehouse Management Systems (WMS); experience with Manhattan Active WMS (MAWM) preferred.
• Experience supporting IT applications in a warehouse, manufacturing, or distribution center environment
• Strong understanding of warehouse operations, including receiving, put-away, picking, packing, shipping, inventory management and labor optimization.
• Knolwedge of WMS configuration, workflows, busienss rules, system integrations and application support.
• Ability to learn business processes, applications, and technology concepts with coaching and hands-on experience.
• Ability to collaborate effectively with cross-functional teams in a fast-paced environment.
• Clear written and verbal communication skills, including the ability to document requirements and ask clarifying questions.
• Organizational and time-management skills with the ability to track tasks, follow through on commitments, and manage competing priorities.
• Basic analytical and problem-solving skills with attention to detail.
• Ability to collect, organize, and interpret information to support product decisions.
• Customer-service mindset and interest in understanding user needs.
• Willingness to take initiative, seek feedback, and develop new skills.
• Ability to work effectively both independently and as part of a collaborative team.
• Basic proficiency with common office productivity tools; ability to learn product management, collaboration, and application-support tools.
• DL NUMBER - Driver License, Valid and in State
• Troubleshooting (Problem Solving) Troubleshooting (problem solving) is a logical, systematic search for the source of a problem and makes the product or process operational. Developing-Intermediate Required
• Agile Methodology Agile Methodology refers to knowledge of a strategy that breaks down a project into multiple phases and includes a continuous cycle of planning, executing, and evaluating. Developing-Intermediate Required
• Scrum (Software Development) Scrum is an agile framework for developing, delivering, and sustaining complex products, with an initial emphasis on development. Developing-Intermediate Required
• Collaboration Collaboration is the process of two or more people, entities or organizations working together to complete a task or achieve a goal. Developing-Intermediate Required
• Analytical Skills Analytical Skills refers to the ability to gather, organize, research, and review information in order to draw conclusions and solve complex problems. Developing-Intermediate Required
• Business Acumen Business acumen is the knowledge and understanding of an organization's operations, and the industry and competitive environment in which it operates. Developing-Intermediate Required
• Product Requirements Product Requirements define the expected function and behavior of a product or a feature. Developing-Intermediate Required
• Software Development Life Cycle Software development life cycle is the process of dividing software development work into smaller, parallel or sequential steps or subprocesses to improve design, product management, and project management. Developing-Intermediate Required
• Process Mapping Developing-Intermediate Required
• Scenario Testing Scenario testing is part of software testing in which business and technical scenarios, which are hypothetical stories, help guide how to test a complex problem or system. Developing-Intermediate Required

Physical and Environmental RequirementsThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements20% Minimal travel is required for this position (up to 20% of the time and on a domestic basis)

Join UsThe Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at [email protected]. We celebrate diversity and are committed to creating an inclusive environment for all associates.We are seeking candidates legally authorized to work in the United States, without Sponsorship.

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