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NielsenIQ

Global provider of consumer purchasing data

Analyst – Customer Success

Customer SuccessConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listedIn-person

About the Job

Requirements

  • At least 5 years of work experience at a company in Japan.
  • At least 3 years of client-facing experience in existing-sales, customer success, account management, consultative sales, or a similar role.
  • Practical experience using databases and conducting data analysis.
  • Native-level Japanese and business-level English.
  • Experience processing data in Excel, including pivot-table reports and functions, and creating presentation materials in PowerPoint.
  • Knowledge of or strong interest in consumer electronics products or their market trends.
  • Strong presentation and communication skills.

Responsibilities

  • Support clients’ business success as a strategic partner.
  • Work with sales representatives during client support to create cross-sell and upsell opportunities.
  • Share insights as an analyst representing the consumer electronics industry.
  • Promote internal and external innovation to respond quickly to market changes.
  • Build client relationships and develop medium- and long-term success plans.
  • Identify and help resolve client challenges using data and market insights.
  • Encourage service adoption and support client onboarding.
  • Work to improve contract renewal rates and Net Promoter Score (NPS).
  • Analyze markets and prepare reports using point-of-sale (POS) data.
  • Present to executives and business leaders.
  • Analyze market forecasts and industry trends.
  • Share information as an industry expert and respond to media inquiries.
  • Create upsell and cross-sell opportunities in coordination with the sales team.
  • Plan new services and solutions based on client needs.
  • Identify and make recommendations on market challenges in the assigned category.
  • Collaborate with global teams to improve services.
  • Participate in data-quality and operational-improvement projects.
  • Share customer feedback about platforms and services internally.
  • Share best practices and build knowledge.
  • Learn the company’s business model, databases, and analysis tools after joining.
  • Gain experience through on-the-job training in client interaction, data analysis, report writing, presentations, and onboarding support, while expanding the assigned scope.

Desired Qualifications

  • Work experience in marketing, consulting, market research, or a similar position.
  • Work experience in the consumer electronics, IT, or telecommunications equipment industry.
  • Experience using business intelligence or data visualization tools.
  • Knowledge of or business experience in data science.

About the Company

NielsenIQ

Global provider of consumer purchasing data

NielsenIQ collects and analyzes consumer purchasing data to help retailers and brands understand market behavior. It tracks what people buy, when, and where, using this data to measure market share and purchasing trends across categories. The product works by aggregating point-of-sale and other consumer data, then turning it into actionable insights and benchmarks that clients can use to optimize pricing, assortment, promotions, and marketing. NielsenIQ differentiates itself through its long history (dating back to 1923) and a broad global footprint (operating in over 100 countries), plus its expanded capabilities after merging with GfK in 2023 to strengthen data on technology and durable goods. Its goal is to provide objective, data-driven guidance that helps retailers and brands make informed decisions and improve performance.

Company size
10,001+
Company stage
IPO
Headquarters
Chicago, IL
Founded
1923

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