Senior DevOps Engineer

Keeper Security Freshservice Workflow App streamlines vault and Privileged Access request process. Oct 01, 2026, 07:00 ET New integration enables IT and security teams to search the Keeper vault and submit access requests directly from the Freshservice ticket sidebar CHICAGO, Oct. 1, 2026 /PRNewswire/ - Keeper Security, the leading zero-trust and zero-knowledge identity security and Privileged Access Management (PAM) platform, today announces a Freshservice Workflow integration that connects vault and privileged access requests to the ticketing systems IT and security teams already use. The integration lets agents fulfill Keeper vault access and approval requests - including Endpoint Privilege Manager and Cloud SSO device approvals - directly from a Freshservice ticket. The workflow bottleneck experienced with other solutions is eliminated by removing the need for agents to leave tickets for approvals, log into a separate system or move decisions through unaudited side channels like email or chat. Streamlining Ticket Management and Approval Access approvals often stall after the initial request creation. A user submits a helpdesk ticket, but the person fulfilling it has to leave that ticket, log into a separate system, track down the right record or folder and manually grant permission before reporting back. Each handoff introduces delays and moves access decisions outside of the audit trail. The Keeper Security Freshservice Workflow App removes that handoff. When an employee submits a request through a Freshservice service catalog item, the assigned agent can search through Keeper content, configure permissions and approve or deny the request from a Keeper Vault tab inside the ticket itself. Every action runs through a customer-hosted Keeper Commander ServiceMode endpoint, so Keeper's zero-knowledge encryption and access controls stay intact, and Keeper never stores credentials inside Freshservice's IT Service Management (ITSM) and Enterprise Service Management (ESM) platform. "The cryptographic boundary cannot move outside Keeper," said Craig Lurey, CTO and Co-founder of Keeper Security. "This integration processes every approval through Commander ServiceMode on infrastructure owned and controlled by the customer, so the attack surface doesn't expand when you wire Freshservice into your approval workflow. Freshservice is the interface for the request, never the place where secrets are stored." "Every access request is an identity decision, and the further those decisions drift from a governed system, the weaker the audit trail becomes," said Darren Guccione, CEO and Co-founder of Keeper Security. "Integrating Keeper into Freshservice keeps approval decisions inside a ticketing system that security teams already trust, which means zero standing privilege and full audit control stay intact. This becomes increasingly important in the agentic era, as access requests multiply across both human and machine identities." The integration also supports Endpoint Privilege Manager and Cloud SSO device approvals when paired with Keeper's ITSM for Freshservice app, so security admins maintain a single ticketing interface for both incident-driven access requests and routine approval workflows. Availability The Keeper Security Freshservice Workflow App is available now in the Freshworks Marketplace for organizations with an active Keeper Commander deployment. To learn more about the integration, visit docs.keeper.io. About Keeper Security Keeper Security is the leading zero-trust and zero-knowledge identity security solution, trusted by millions of people and thousands of organizations globally. KeeperPAM(R) is Keeper's privileged access management platform that unifies password and passkey management, secrets management, privileged session management and endpoint privilege management in a single cloud-native platform, protected with quantum-resistant encryption. KeeperAI delivers real-time, AI-native threat detection across every privileged session. As AI agents proliferate and identity becomes the defining attack surface, Keeper governs access for humans, machines, non-human identities and AI agents, serving as the unified control plane for access, compliance and visibility across the enterprise. For more information, visit KeeperSecurity.com. SOURCE Keeper Security

Keeper Security has launched a Freshservice Workflow integration that enables IT and security teams to manage vault and privileged access requests directly within Freshservice tickets. The integration allows agents to search Keeper content, configure permissions, and approve or deny requests without leaving the ticketing system. The workflow processes every approval through a customer-hosted Keeper Commander ServiceMode endpoint, maintaining zero-knowledge encryption whilst preventing credentials from being stored in Freshservice's platform. This eliminates delays caused by agents switching between systems and keeps access decisions within the audit trail. The integration also supports Endpoint Privilege Manager and Cloud SSO device approvals when used with Keeper's ITSM for Freshservice app. Keeper Security CEO Darren Guccione emphasised that keeping approval decisions within trusted ticketing systems maintains zero standing privilege and full audit control. The Keeper Security Freshservice Workflow App is now available in the Freshworks Marketplace.

Keeper Security clinches quantum cryptography honor in asia-pacific. At the 7th annual CybersecAsia Readers' Choice Awards, the zero-trust and zero-knowledge identity security vendor Keeper Security was named the winner for Best in Quantum Cybersecurity and Quantum-Safe Cryptography. The honor reflects direct votes cast by chief information security officers, technology executives, and frontline cybersecurity practitioners who evaluated solutions that delivered the most tangible impact on their operations throughout the past year. Rather than treating quantum defense as a distant goal on a future roadmap, Keeper Security secured the title by rolling out quantum-resistant encryption as an active, default safeguard across its production platform. Neutralizing the harvest-now-decrypt-later threat. The recognition comes as industry anxiety grows about intercept tactics that exploit weaknesses in traditional encryption. Public-key schemes like RSA and elliptic curve cryptography are anticipated to be broken once the hardware for quantum computers is mature enough to be used. Bad actors, however, aren't waiting for that milestone to arrive. Adversaries are stealing and storing encrypted corporate traffic in "harvest-now-decrypt-later" schemes, waiting for the arrival of quantum processing that will allow them to open the payloads. Privileged credentials and classified data are highly valuable for long operational lifetimes, making them prime targets for early interception. Takanori Nishiyama, Senior Vice President of APAC Sales and Japan Country Manager at Keeper Security, noted that accolades from regional practitioners carry significant weight because enterprise defenders are already grappling with these realities. Organizations cannot afford to push post-quantum transitions into the distant future while adversaries actively harvest sensitive payloads. Hybrid cryptography for better security. To make this defense possible and not disrupt business workflows, Keeper developed a hybrid cryptographic system. The architecture combines traditional elliptic curve cryptography with Kyber, a key encapsulation mechanism that is one of the official post-quantum standards defined by the U.S. National Institute of Standards and Technology. The platform integrates lattice-based cryptography directly on top of existing standards, providing client-server handshake and in-transit data security at the level of the most demanding public-key standards. Enterprise administrators avoid deploying complex setup hurdles. When they upgrade to the latest release, every database password, API key, and credential managed within the KeeperPAM platform is automatically quantum-resilient protected, with no manual configuration required. The defense is now live in the Keeper's browser extension, mobile apps, the Keeper Commander tool, and backend APIs. Strengthened architecture for evolving identity demands. "This quantum rollout comes on top of an already strict regulatory framework. Keeper's zero-trust architecture is supported by major compliance benchmarks, including FIPS 140-3 validation, FedRAMP high authorization, GovRAMP certifications, SOC 2 Type I and II attestations, and ISO 27001, 27017, and 27018 certifications. As organizational perimeters expand to incorporate non-human workloads and automated software tools, managing privileged identity has grown far more complex. Through KeeperPAM, the company converges secrets handling, password and passkey control, endpoint privilege management, and privileged session security into a unified, cloud-native system. Coupled with KeeperAI for live, session-level threat monitoring, the platform acts as an integrated control layer governing access for human staff, machines, and autonomous agents across the broader enterprise environment. Dr Seamus Phan is head of content at Microwire.news (aka microwire.info), a content outreach and amplification platform for news, events, brief product and service reviews, commentaries, and analyses in the relevant industries. Part of McGallen & Bolden Group initiative. Copyrights belong to the respective authors/owners and the service is not responsible for the content presented.