Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Data Operations Support Lead - Multiple Teams

Data EngineeringUpdated on Nov 10

Full-timeColombo, Sri LankaNo salary listed

About the Job

Requirements

At least 8 years of experience in data operations, production support, or a similar data-focused support role.
Hands-on experience with ETL and ELT pipelines, data warehouses, data lakes, and complex data transformations.
Experience supporting recurring production data workflows in a time-sensitive environment.
Experience with Snowflake, dbt, Fivetran, Astronomer (Airflow), Automic Automation, and Microsoft SQL Server.
Experience with Azure Synapse, Azure SQL, and Azure DevOps.
Experience managing incident intake, prioritisation, escalation, and cross-functional coordination.
Experience mentoring or providing technical guidance to junior colleagues.
Ability to explain technical issues clearly to technical and non-technical stakeholders.
Ability to work independently, take ownership, and make sound escalation decisions.
Familiarity with access controls, data security practices, and data governance requirements.
Experience supporting SOX, GDPR, and audit requests.
Willingness and ability to work US business hours on an assigned US time-zone schedule.

Responsibilities

Own the data operations intake process, including incident logging, triage, communication, prioritisation, and follow-up actions.
Act as the main escalation point for complex data pipeline, integration, and platform issues.
Coordinate day-to-day production support activity with Data Engineering, DBAs, BI, Infrastructure, and Security teams.
Help improve reliability, scalability, observability, and operational governance across enterprise data platforms.
Support data integrity, transformation controls, lineage visibility, metadata management, and monitoring improvements.
Review and help improve access controls, permissions, and data security standards.
Contribute to architectural discussions, solution design reviews, and operational readiness checks for new data products.
Prepare monthly service reports covering SLAs, KPIs, incidents, changes, and service health.
Maintain clear documentation for pipelines, processes, dependencies, and workflows.
Support SOX, GDPR, and internal audit activity, including evidence preparation, remediation, and control validation.
Mentor support engineers and share practical guidance to improve team capability.
Take part in system integrations, data modernisation, and platform upgrades.

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

The Data Operations Support Lead is a senior technical and operational role within Global Data Operations at Gallagher Sri Lanka. The role helps keep enterprise production data platforms stable, reliable, and performing well, with a focus on insurance and financial data warehouse environments. You’ll act as the main escalation point for complex incidents, coordinate daily operational activity across teams, and support improvements that strengthen monitoring, automation, data governance, and service health.

How you'll make an impact

Own the data operations intake process, including incident logging, triage, communication, prioritisation, and follow-up actions.
Act as the main escalation point for complex data pipeline, integration, and platform issues.
Coordinate day-to-day production support activity with Data Engineering, DBAs, BI, Infrastructure, and Security teams.
Help improve reliability, scalability, observability, and operational governance across enterprise data platforms.
Support data integrity, transformation controls, lineage visibility, metadata management, and monitoring improvements.
Review and help improve access controls, permissions, and data security standards.
Contribute to architectural discussions, solution design reviews, and operational readiness checks for new data products.
Prepare monthly service reports covering SLAs, KPIs, incidents, changes, and service health.
Maintain clear documentation for pipelines, processes, dependencies, and workflows.
Support SOX, GDPR, and internal audit activity, including evidence preparation, remediation, and control validation.
Mentor support engineers and share practical guidance to improve team capability.
Take part in system integrations, data modernisation, and platform upgrades.

About You

8+ years of experience in data operations, production support, or a similar data-focused support role.
Hands-on experience with ETL and ELT pipelines, data warehouses, data lakes, and complex data transformations.
Experience supporting recurring production data workflows in a time-sensitive environment.
Experience with Snowflake, dbt, Fivetran, Astronomer (Airflow), Automic Automation, and Microsoft SQL Server.
Experience with Azure Synapse, Azure SQL, and Azure DevOps.
Experience managing incident intake, prioritisation, escalation, and cross-functional coordination.
Experience mentoring or providing technical guidance to junior colleagues.
Ability to explain technical issues clearly to technical and non-technical stakeholders.
Ability to work independently, take ownership, and make sound escalation decisions.
Familiarity with access controls, data security practices, and data governance requirements.
Experience supporting SOX, GDPR, and audit requests.
Willingness and ability to work US business hours on an assigned US time zone schedule.

#LI-Hybrid

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size: 10,001+
Company stage: IPO
Headquarters: Itasca, IL
Founded: 1927

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