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Customer Experience & SupportCustomer Support
About the job
Requirements
Call center or business process outsourcing experience is required.
Strong verbal and written communication skills are required.
Organizational and time-management abilities are required.
Proficiency in Microsoft Office Suite and legal case management software is required.
Attention to detail and accuracy in data entry are required.
Ability to handle sensitive information with discretion and confidentiality is required.
Ability to work remotely and manage time and tasks with minimal supervision is required.
Ability to thrive in a fast-paced environment and manage multiple priorities is required.
Responsibilities
Build the initial claimant relationship and confidence in the firm with every prospective claimant interaction.
Handle 150–200 calls per day in a professional inbound/outbound call center environment.
Maintain claimant relationships and confidence in partner firms through every interaction, and proactively contact claimants to maintain those relationships.
Solve problems and maintain confidentiality.
Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system.
Use good judgment to identify issues that may be urgent and require a manager’s or director’s immediate attention.
Meet occupancy and adherence goals.
Guide potential claimants through a screening process to determine eligibility.
Assist eligible potential claimants in completing initial forms and applications to retain an attorney.
Desired Qualifications
A bachelor’s degree in a related field, such as Business Administration, is preferred.
Legal intake experience is preferred.
Experience in mass tort law is a plus.
Bilingual candidates are encouraged to apply.
About Tort Experts
At Tort Experts, we are redefining the landscape of performance marketing in the legal sector. Our mission is to democratize access to information for individuals who have been injured, connecting them with law firms that can truly advocate for their rights and achieve successful outcomes. As an innovative, vertically integrated legal case acquisition marketing company, we leverage cutting-edge technology, data-driven insights, and a commitment to transparency to disrupt the status quo.
Joining Tort Experts means becoming part of a dynamic team that is passionate about making a meaningful impact. We foster a collaborative environment where creativity thrives, and every team member plays a vital role in connecting qualified claimants with the representation they deserve. If you’re looking for a workplace where your contributions can truly make a difference, and where innovation meets purpose, Tort Experts is the perfect place for you.
About the role
As the Intake Advocate at Tort Experts, you are the first point of contact for potential claimants who are seeking legal assistance with injury claims. You will guide potential claimants through a screening process to determine eligibility. If eligible, you will assist potential claimants in the completion of initial forms and applications to retain an attorney.
Availability: This position would be a 4 day 10 hour position working Friday through Monday.
What you'll do
Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction
Engage in 150 – 200 calls per day in a professional inbound/outbound call center environment
Consistently build the claimant relationship and confidence in our partners firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained
Solve problems and maintain confidentiality
Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system
Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
Be expected to meet occupancy and adherence goals
Qualifications
Education:
Bachelor’s degree in a related field (e.g. Business Administration) preferred.
Experience:
Call center or BPO experience required.
Legal intake experience is preferred.
Skills:
Strong communication skills, both verbal and written.
Excellent organizational and time-management abilities.
Proficient in Microsoft Office Suite and legal case management software.
Attention to detail and accuracy in data entry.
Personal Attributes:
Empathetic and patient demeanor when interacting with clients.
Ability to handle sensitive information with discretion and confidentiality.
Strong problem-solving skills and ability to think critically.
Other Requirements:
Ability to work remotely, and manage time and tasks with minimal supervision
Ability to thrive in a fast-paced environment and manage multiple priorities.
Commitment to providing excellent client service.
Preferred Qualifications:
Experience in mass tort law is a plus.
Bilingual candidates are encouraged to apply.
Benefits
100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees):
medical (Aetna)
dental (Guardian)
vision (Guardian)
100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees):
$500 free FSA company contribution, even if $0 employee contribution
401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
Unlimited paid time off with planned role/responsibilities coverage
Wellhub wellness benefit — access to 20,000+ gyms, studios, and wellness apps, fully covered by the company
Work from home equipment budget (at company's discretion)
Forever remote work environment
Why Join Us?
At Tort Experts, we believe in empowering our team members with growth opportunities, a flexible work environment, and the chance to make a tangible impact. If you thrive in fast-paced environments and are driven, client-focused, and eager to contribute to our mission of connecting clients with top-tier legal representation. Are you ready to lead the next wave of growth in legal marketing? Apply today and help us transform access to justice!
Please note that you may receive emails on behalf of Tort Experts from [email protected]. This is not spam and has been sent from our HR/Payroll system, Rippling.
If you are selected to move forward in the process, we will contact you directly. We kindly ask that you do not reach out to inquire about the status of your application. Due to the volume of submissions, we are unable to respond to individual application status requests.
AA/EEO Statement:
Tort Experts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.