Rentokil

Global pest control and hygiene services

Field Operations Executive

Operations & LogisticsConfirmed live in the last 24 hours

Full-timeKannur, Kerala, IndiaNo salary listedIn-person

About the Job

Requirements

A minimum Bachelor of Science degree in Chemistry, Zoology, or Agriculture is required.
Prior experience in pest management operations or the service industry is desirable.
Proficiency in computer applications and systems, including Excel, Word, PowerPoint, or equivalent tools, is required.
The role requires technical knowledge of pests, service processes, chemicals, and equipment.
The role requires good analytical and problem-solving skills.
The role requires the ability to communicate effectively.
The role requires proactive planning and organization.
The role requires becoming well versed in internal systems including iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, and U+.

Responsibilities

Own assigned service areas within the branch for operations-related actions and ensure qualified technicians are available to execute services for Resi, SA, and SMEs.
Ensure trained and certified technicians are available at all times according to Technical Training Guidelines.
Coach and train assigned technicians to improve service quality and customer retention according to Technical Training Guidelines and service standard operating procedures.
Ensure technicians have recommended preparations, materials, and service tools in working condition according to service standard operating procedures.
Conduct daily 10-minute stand-up meetings and explain safety and special instructions to technicians for jobs assigned by the Sales Team or Service Docket.
Ensure technicians use SCP devices effectively, troubleshoot SCP issues, and provide refresher training on updates as required.
Keep on-site service documentation in Partner Kit up to date according to contractual requirements and myRentokil requirements for myR customers.
Implement and comply with service standard operating procedures, SHE golden rules, ATEX, and PINK NOTE for self and assigned technicians.
Complete at least 15 customer visits per week, including surprise visits, route rides, TPAs, customer complaints, and pest audits for Resi and SA, including QSRs.
Ensure preparations, products, and materials on the Approved Preparations List are used according to service standard operating procedures.
Maintain material stores appropriately and ensure empty containers, used TG/control boards, pesticide wrappers, and damaged materials are disposed of according to standard operating procedures.
Establish and periodically follow schedules for equipment maintenance and repairs.
Make iCABS entries to achieve branch operations KPIs when operations colleagues are on leave or a position is vacant.
Ensure technicians complete treatments competently within Standard Treatment Time and follow the Service Planner's route plan and timings.
Approve conveyance amounts for assigned technicians.
Promote grooming standards, including uniforms, safety shoes, and personal protective equipment.
Conduct PMI pest audits according to iCABS for QSRs and small-branch accounts.
Plan and execute one Technician Performance Assessment per assigned technician, with one development program per year.
Identify and resolve service-delivery issues in coordination with the Branch Manager.
Ensure customer complaints are resolved according to the complaint-management standard operating procedure and update root causes in iCABS for timely ticket closure.
Analyze customer complaints by CO and service type, improve the skills of identified technicians to reduce CO, and monitor open tickets weekly to ensure closure.
Ensure compliance with and closure of internal and external audit non-conformities related to service operations.
Track and optimize material consumption according to SRF, cost sheet, and SOW, and report deviations to the line manager.
Ensure adequate material stocks for pending and new jobs are available in the branch according to the Approved Preparations List and standard operating procedures, and use near-expiry materials first.
Track and monitor material consumption to keep branch consumption within target.
Maintain optimum stock levels and raise indents after checking requirements and stock.
Monitor and drive service productivity and efficiency.
Conduct pest management inspections and pest audits for assigned customers using iCAB and rAuditor.
Ensure all technicians submit service leads according to target.
Monitor and report input costs at major sites to the line manager against agreed gross margins and discuss action plans to keep costs within limits.
Drive service and product leads for assigned technicians through on-the-job coaching to increase customer density in the service area.
Encourage technicians to plan leave in advance to reduce absenteeism.
Help resolve technician grievances and industrial-relations issues and bring them to the line manager's attention daily.
Report deviations that could affect service quality or technician productivity, including overcommitments, recommendations about night service, additional visits, and mismatches in covered areas.
Stay updated on innovations and updates to service standard operating procedures, SHE, and PN.
Meet the stated key result areas: complete 100% of PMI pest audits for QSRs and small-branch accounts; meet 100% of the branch AoP material-consumption target; complete TPAs and development plans at 100% of target; keep call-out complaints below three per technician per month and analyze and retrain technicians exceeding that count; ensure technicians meet training and qualification guidelines (L-1 TAT within 30 days and L-2 within nine months of joining); and score above 90% in online self-learning assessments.

Desired Qualifications

Prior experience in pest management operations or the service industry.

Field Operations Executive - Kannur

Rentokil Initial · Kannur, India · Full-time · Posted 2025-12-04

Workplace: on_site

Department: Operations / Technical Services

Description

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

For more details: https://www.rentokil-pestcontrolindia.com

Requirements

About the Role:

OE / Sr. OE shall be the owner of his / her assigned service areas within the Branch in terms of operations-related actions as given in job responsibilities and shall be responsible for providing qualified Technicians for the execution of services. Responsible for Resi, SA, and SMEs.

Job Responsibilities:

A. Core Operations

Ensure the availability of qualified (trained & certified) Technicians at all times as per Technical Training Guidelines.
Coach and train assigned technicians in order to improve the service quality and customer retention of the assigned service area, as per Technical Training Guidelines & service SOPs.
Ensure availability of recommended preparation, materials, and service tools in working condition to Technicians as per service SOPs.
Conduct daily 10-minute stand up meetings, and explain safety and special instructions to assigned technicians to execute the job as per instructions received from Sales Team/Service Docket.
Ensure SCP devices are effectively used by technicians, troubleshoot of SCP issues and provide refresher training to technicians on the updates as & when required.
Ensure all On-Site service documentation in 'Partner Kit' are up to date as per contractual requirements and as per myRentokil (for myR customer)
Ensure implementation and Compliance of service SOP, SHE golden rules, ATEX, and PINK NOTE by self and the assigned technicians.
Minimum 15 customer visits per week that include- Surprise visits, Rout rides, TPA, Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)
Ensure APL (Approved Preparations List) listed preparations, products, and materials are used in line with service SOPs
Ensure material stores are maintained appropriately as per good storage practice and disposal of empty containers, used TG/Control board, pesticides wrappers, and damaged materials are disposed in line with SOP
Ensure proper schedule of maintenance & repairs of equipment is established & is followed periodically
In case any of the Operations colleagues are on leave or the position is vacant, should ensure entries are made in iCABS to achieve the operations KPI of the Branch.
Ensure technicians carry out treatment within a given Standard Treatment Time (STT) in a competent manner and effectively follow the route plan and timings defined by the Service Planner.
Approval of conveyance amount for assigned technicians
Promote the highest grooming standards (uniform, Safety shoes, PPEs)

B. Advance Operations

Conduct PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
Plan & execute 01 TPAs (Technicians Performance Assessment) per assigned technician with 1 development program per year.
Identify & resolve Service delivery issues in coordination with the Branch Manager
Ensure customer complaints are resolved as per complaint management SOP and update the Root Cause in iCABS to ensure proper ticket closure in time.
Analyse customer complaints- CO- service-wise and improve the skills of identified Technicians to reduce CO & ensure closure by monitoring open tickets on a weekly basis
Compliance and closure of audits non-conformities w.r.t. service operations (Internal / External)
Track and optimize material consumption as per SRF, Cost sheet and SOW and report deviations to the line manager
Ensure adequate stocks of materials as pending & new jobs in line with APL and SOPs are available in branch, and near expiry materials are used first.
Track and monitor materials consumption to ensure branch material consumption within the target.
Maintaining Optimum Stock Level and Ensuring Indents are raised after checking requirement and stock.
Monitor and drive service productivity and efficiency.
Carry out Pest Management Inspection- Pest Audits of assigned customers as per iCAB using rAuditor
Ensure Service leads are submitted by all technicians as per the target
Monitor & report to Line Manager on input costs at all major sites as per gross margin agreed & discuss action plans to bring it within limits.
Actively drive Service & Product Leads for assigned technician group within service area by on the job coaching to create density of customers.
Encourage technicians to plan their leaves in advance to curb absenteeism
Help Resolve any Grievances & IR issues of Technicians & bring to the notice of the Line Manager on day to day basis
Report any deviation that could impact service quality or productivity of technicians like- overcommitments, recommendation regarding night service, additional visits, covered area mismatch, etc.
Self Development- Be updated with latest innovations, Service SOPs, SHE and PN updates.

Key Result Areas:

100% completion of PMI 'Pest Audit' as per icabs- QSRs & Small branch accounts
Material consumption target to be met 100% as per Branch AoP target
TPA and Development plan completion as per target- 100%
Ensure 'Call Out' complaint per technicians are less than 3 per month, and analyse and re-train Technicians with more than 3 complaints per month.
100% Trained and qualified Technicians as per Technical Training Guideline (L-1 TAT 30 days; L-2 within 9-months of Joining)
Self learning and development- Above 90% score in online assessment.

Competencies (Skills essential to the role):

Good interpersonal skills
Good Analytical & Problem-solving skills
Ability to communicate effectively
Should be proactive in planning & organizing
Technical knowledge of Pests, Service Processes, Chemicals & Equipments

Educational Qualification / Other Requirement:

Minimum B. Sc. (Chemistry / Zoology / Agriculture). Any prior experience in operations of pest management or service industry is desirable.
Proficient in use of computer applications & systems with Excel, Word, PowerPoint (or its equivalent)
Should get well versed with various internal company systems such as iCABS, STP, iAuditor, SRA, SQA, SQS, TPA, myRentokilPCI, Service Leads App, U+ etc

Role Type / Key working relationships:

Individual Contributor
External team- Customers and Customer representative
Internal team- ABM/BM, Operations & Sales Colleagues, Planners

Benefits

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Apply

Apply at Rentokil Initial

About the Company

Rentokil

Global pest control and hygiene services

Rentokil Initial plc provides pest control and hygiene and well-being services to commercial and private customers around the world. It operates with the reach of a multinational company (about 68,500 staff across 89 countries) and the responsiveness of a local business, using trained technicians to deliver pest management and hygiene solutions that protect people and improve everyday life. The company differentiates itself by its global scale and local execution, as well as its status as a public, FTSE 100-listed firm with extensive experience in its fields. Its goal is to help people stay safe and healthy by preventing pests and improving hygiene in workplaces and homes.

Company size: 10,001+
Company stage: IPO
Headquarters: Crawley, United Kingdom
Founded: 1925

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