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All Accor

Global hotel management, franchising, loyalty program

Chef de Rang

Dining, Bar & Counter ServiceUpdated on Nov 11
Full-timeÎle-de-France, FranceNo salary listedIn-person

About the Job

Requirements

  • Ability to work effectively as part of a team and demonstrate initiative.
  • English proficiency as required by the hotel.
  • Strong sense of hospitality, service, and quality.
  • Sales ability.
  • Ability to lead and motivate a team.
  • Dynamism, professional presentation, rigor, and organization.
  • Knowledge and application of HACCP food-safety and hygiene rules.
  • Knowledge and application of hotel safety rules, including fire safety.
  • Knowledge and application of the Green Key program policy.

Responsibilities

  • Ensure customer satisfaction within the assigned restaurant section by providing a warm, personalized welcome and attentive service adapted to customer needs.
  • Build good customer relationships, advise customers, encourage loyalty, and respond to customer feedback.
  • Know the restaurant offering and promote it to customers.
  • Participate in and coordinate service; organize and monitor the work of commis de rang, apprentices, and trainees.
  • Set up and check the point of sale and back-of-house areas, and ensure the dining room and back-of-house areas are cleaned and organized before and after service.
  • Before each service, learn the dishes, daily specials, and any unavailable items.
  • Adapt work organization, pace, and customer interactions to customer volume and clientele.
  • Take care of equipment and apply the procedures and policies established by the brand and hotel.
  • When meeting rooms are booked, help set them up and provide service; participate in inventories when needed.
  • Check the cash float at the beginning and end of service and handle the cash register at the end of the shift.
  • Develop team members’ skills, help train servers, apprentices, and trainees, and integrate new restaurant employees.
  • Work in line with the brand’s philosophy, contribute to a positive working atmosphere, relay and implement management instructions, and collaborate closely with hotel departments.
  • Recommend services and use add-on sales techniques to increase revenue and promote the establishment’s other outlets.
  • Contribute to customer loyalty through service quality and help the department meet its objectives while following hotel procedures and internal controls.
  • Follow billing and payment procedures and help manage tableware and small equipment to prevent breakage.
  • Maintain a clean workplace, follow equipment-use and safety instructions, and comply with hotel safety procedures.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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