Hi. We’re ContactMonkey. Our mission is to transform the way organizations communicate internally: making work more human. Proudly Toronto based, we have been helping businesses boost growth and productivity through their internal communications all around the world. Today, brands such as Rogers, IKEA and KPMG use our powerful tech stack to create, send, and track HTML email within Outlook or Gmail. 

2023 was a great year at ContactMonkey and 2024 is off to an amazing start. Here’s what we’ve been up to:

• Ranked by the Globe & Mail as one of Canada’s fastest growing companies
• Recognized as part of the 2023 Deloitte Technology Fast 50™ awards program as one of the fastest-growing technology companies based on the highest revenue-growth % for over 4 years
• Recognized in Deloitte Technology Fast 500™ as one of the fastest growing companies in North America
• And finally to cap off the year, we just raised a $55 million Series A financing!

We understand that joining a team is one of the most important decisions you make ❤️, and adding a team member is one of the most important decisions we’ll make. Through our process, we want you to get to know us and understand how you approach problems, learn, and what motivates you!

About the job

As our Senior Billing & Accounts Specialist, you will be reporting to our CFO and responsible for the timely creation of invoices for new and existing customers, ensuring prompt payments from customers, and accurate cash application in our accounting system. You will play a crucial role in maintaining the financial health of our company by managing invoicing processes and customer payments efficiently.  You will also have the opportunity to improve and automate processes related to invoicing and payments through software systems as the business continues to grow.

Your impact

• Invoice Creation: Prepare and issue invoices to customers in a timely manner using the company’s accounting system and in agreement with company CRM (Salesforce).
• Payment Management: Monitor and follow up on outstanding invoices to ensure timely payments.
• Cash Application: Accurately apply cash receipts to customer accounts in the accounting system.
• Account Reconciliation: Assist in the reconciliation of accounts receivable balances.
• Customer Communication: Communicate with customers regarding billing inquiries and payment discrepancies.
• Reporting: Prepare regular reports on accounts receivable status and aging.
• Record Maintenance: Maintain accurate and up-to-date customer records in the accounting system.
• Compliance: Ensure compliance with company policy, accounting regulations and sales tax remittance requirements.
• Support: Assist the CFO with additional finance tasks and projects as needed.

About you

• Education: Associate’s degree in Business, Accounting, or a related field. Bachelor’s degree preferred.
• Experience: 1-2 years of experience in accounts receivable, billing, or a related field.
• Skills:
• Proficiency in accounting software and Microsoft Office, particularly Excel.
• Experience working with Xero (Accounting) and Salesforce (CRM) systems would be considered an asset.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Effective communication and customer service skills.
• Willingness and ability to learn and adopt new software tools to automate processes
• Ability to work independently and as part of a team.

What we bring to the table 

We offer…

🏥 Comprehensive benefits program (health & dental) with $2000 towards mental health services and support

🍎 5 Health days per year

📚 Monthly stipend for personal and professional growth

💰 Stock option plan

🏝 Generous vacation package

🧖 1 personal day to do as you please

☀️ Summer hours in July and August

🌎 Work from anywhere in the world for 6 weeks

💼 Downtown Toronto office for a change of workspace routine

🤝 A supportive team who celebrates successes and tackles challenges together

Our team is reimagining what it means to send and receive valuable communications to an entire workforce. By joining ContactMonkey, rest assured our wickedly smart, high-performing team members will challenge you to learn and grow every day. We value great work and great ideas in everything we do. We’re looking for talented people who want to grow their career with us while making an impact with groundbreaking ideas.

Equal Employment Opportunity

Research shows that women-identifying and other marginalized individuals tend to only apply when they meet 100% of the qualifications; if you don’t have all the listed qualifications, we encourage you to apply anyway!

ContactMonkey does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.