Senior Technical Support Engineer

Stellar Cyber 7.0 adds AI triage and SOC management APIs for MSSPs. Stellar Cyber 7.0 adds AI case triage, SOC management APIs, and multi-tenant automation designed to reduce repetitive work for MSSPs. Oct 7, 2026 Channel Insider content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More MSSPs looking to automate more of the SOC without handing every decision to AI have a new set of controls to consider. Stellar Cyber announced version 7.0 of its security operations platform on Oct. 5, adding AI-assisted case handling and multi-tenant automation for managed security service providers (MSSPs) running security operations centers (SOCs). For providers juggling many customer environments, the release reaches both analyst workload and the repetitive administration that grows with every tenant. Case queues become the control point for automated review. Administrators can enable Case Summary and Auto-Triage on selected case queues. Work routed into those queues can receive automated analysis before an analyst begins review. Once a case enters an enabled queue, Auto-Triage investigates its associated alerts and assigns each alert a verdict: true positive, benign true positive, false positive, or inconclusive. Analysts can review the supporting evidence, ask follow-up questions through AI Assistance, and override individual alert verdicts. The platform then reevaluates the case verdict. Case Summary serves a different role by organizing evidence already attached to the case without performing the additional investigation used for triage. Measurement follows the automated review. Case Metrics tracks intervals such as creation to acknowledgment or resolution, allowing MSSPs to compare handling times against internal targets or customer service commitments. Similar measurement can give providers evaluating AI-driven SOC tools something more reliable than vendor automation claims. Use at scale comes with limits. SaaS customers need an add-on license for Auto-Triage, and MSSPs should confirm their licensed capacity and usage limits before expanding it across customer environments. APIs extend automation across customer environments. Version 7.0 also moves some repetitive administration outside the product interface. New System Action Center APIs can programmatically create actions tied to cases, infrastructure health, reports, users, privileges, and licensing. These capabilities become useful as multi-tenant security management expands across larger customer bases. Additional changes include several jobs providers may otherwise repeat customer by customer. Sensor management. On SaaS deployments, a new API can generate installation tokens for a specified tenant and sensor profile. Another API can initiate remote uninstallation of connected Windows and Linux Server Sensors, helping providers automate onboarding and decommissioning. Parser administration. Parser Studio can reuse configurations across tenants and disable inactive parsers in bulk. MSSPs managing different telemetry sources across many customers can avoid rebuilding or cleaning up the same parser setup individually. Response actions. Integrations extend into products customers may already use, including Microsoft Defender for Endpoint and Fortinet FortiGate. Providers involved in Microsoft Defender XDR deployments can keep more investigation and response activity inside the same SOC process without replacing those controls. Across these changes, MSSPs gain more ways to standardize routine work across their tenant base. Providers should set boundaries before expanding SOC automation. MSSPs need to evaluate the rollout as a change to the service they deliver. Customer requirements and service economics can vary from tenant to tenant, leaving providers with several decisions to settle before expanding access. Evaluate four areas before expanding access: * Start with a defined workflow. Choose a well-understood customer case type and establish how automated decisions will be evaluated during the initial rollout. Comparing AI verdicts with analysts' final dispositions can expose inconsistent results before the same approach reaches additional customers. Similar testing will become useful as agentic security workflows enter more managed security environments. * Set rules for capacity and service tiers. Auto-Triage capacity is shared across an organization's tenants and cannot be reserved for individual customers. If one customer generates a disproportionate volume of eligible alerts, an MSSP needs a policy for allocating that capacity instead of letting case volume determine consumption. Providers can then decide whether access belongs across standard services or within selected tiers. * Check customer deployment restrictions. On-premises Auto-Triage remains in Early Access and needs outbound access to Stellar Cyber's cloud AI service. Providers packaging managed security services should review customer data-handling rules and contract terms before adding the capability to environments with stricter connectivity requirements. * Measure the delivery economics. Establish a baseline for engineering and support hours before rollout, then compare staffing effort after API automation is in use. Work that moves into maintenance or exception handling produces a different return from work removed from the delivery cycle. For MSSPs, the longer-term value will depend on whether these controls allow a provider to add customers without adding manual work at the same rate. 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"Stellar Cyber" recognized as a "Progressive Company" in MarketsandMarkets' latest 360Quadrant for the Network Detection and Response (NDR) Market. Sep 03, 2026, 10:45 ET DELRAY BEACH, Fla., Sept. 3, 2026 /PRNewswire/ - Stellar Cyber, a cybersecurity provider, is recognized as a Progressive Company in the Network Detection and Response (NDR) market by MarketsandMarkets' 360Quadrants platform. Stellar Cyber demonstrates a strong product footprint and market position, reflecting its capabilities in AI-driven network detection, threat analysis, security operations, and integrated response. The increasing complexity of distributed network environments, including IT, OT, cloud, and remote infrastructure, is making it more challenging for security teams to maintain visibility and identify threats moving across network environments. Organizations are increasingly seeking NDR capabilities that can collect network telemetry, identify lateral movement, and provide actionable information for investigation and response. Capabilities such as Deep Packet Inspection, machine-learning-based detection, automated correlation, and integrated response are further strengthening the role of NDR solutions in modern security operations. Through its NDR solution, Stellar Cyber provides an integrated portfolio for network detection and response. Its physical and virtual sensors combine Deep Packet Inspection (DPI), Machine Learning Intrusion Detection System (ML-IDS), and a malware sandbox, while its Data Lake aggregates security data for analysis. The platform also incorporates built-in threat intelligence and AI-powered detections and correlations to help security teams identify, investigate, and respond to network threats. The company's broader approach focuses on integrating NDR with the existing security infrastructure rather than requiring organizations to operate it as an isolated layer. Stellar Cyber supports integrations with next-generation firewalls, EDR, identity and access technologies, and other security tools through connectors, log forwarders, and APIs. This allows organizations to extend network detection across their existing security environment while using established technologies for data collection and response. Stellar Cyber's positioning as a Progressive Company in the NDR market reflects its ability to combine network detection with an integrated approach to security operations. The company's focus on AI-driven NDR, open integrations, and support for existing security infrastructure strengthens its ability to extend network visibility and response capabilities without requiring organizations to operate NDR in isolation. This approach supports Stellar Cyber's ability to address evolving network detection and response requirements across enterprise, IT, OT, and cloud environments. Research Methodology 360Quadrants provides an in-depth evaluation and comparison of each key market player based on various techno-commercial inputs provided by industry experts, customers, vendors, and other stakeholders, along with secondary research that includes product brochures, analyst notes, company publications, business articles, white papers, trade sources, and various other databases. A well-defined methodology is adopted to provide detailed ratings for each market player concerning various parameters as outlined below: * Shortlisting of 25+ prominent market players & start-ups * Relevant portfolio mapping at the regional level * Key growth initiatives undertaken at the regional level * Revenue analysis at a regional and category level * Strategic collaborations with governments, patient/customer groups, etc. * Other industry-relevant parameters About 360Quadrants 360Quadrants is the largest marketplace looking to disrupt over USD 3.7 trillion of technology spend and is the only rating platform for vendors in the technology space. The platform provides users with unbiased information that helps them make informed business decisions, while also enabling vendors to influence the business decisions of potential clients. Vendors get to win ideal new customers, customize their quadrants, decide key parameters, and position themselves strategically in a niche space, to be consumed by giants and start-ups alike. Experts get to grow their brands and increase their thought leadership. The platform targets the building of a social network that links industry experts with companies worldwide. About MarketsandMarkets(TM) MarketsandMarkets(TM), recognized as one of America's Best Management Consulting Firms by Forbes as per their recent report, is a blue ocean alternative in growth consulting and program management, leveraging a man-machine offering to drive supernormal growth for progressive organizations in the B2B space. With a broad lens on emerging technologies, the company is proficient in co-creating exceptional growth for clients worldwide. Today, 80% of Fortune 2000 companies rely on MarketsandMarkets, and 90 of the top 100 companies in each sector trust it to accelerate their revenue growth. With a global clientele of over 13,000 organizations, MarketsandMarkets helps businesses thrive in a rapidly evolving and disruptive ecosystem. The B2B economy is witnessing the emergence of USD 25 trillion in new revenue streams that are replacing existing ones within this decade. MarketsandMarkets collaborates with clients on growth programs, enabling them to monetize this USD 25 trillion opportunity through their service lines, including TAM Expansion, Go-to-Market (GTM) Strategy to Execution, Market Share Gain, Account Enablement, and Thought Leadership Marketing. Built on the 'GIVE Growth' principle, MarketsandMarkets collaborates with several Forbes Global 2000 B2B companies to keep them future-ready. The company's insights and strategies are powered by industry experts, cutting-edge AI, and their proprietary Market Intelligence Cloud, KnowledgeStore(TM), which integrates research and provides ecosystem-wide visibility into revenue shifts. SOURCE MarketsandMarkets