Practice Management Software Training Consultant I @ Modernizing Medicine

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!
South Florida Business Journal, Business of the Year 2022
BIG Awards for Business, Company of the Year 2021
Best in Biz Award (Silver), Fastest-Growing Company of the Year 2021
South Florida Business Journal, Best Places to Work 2021
Inc. Magazine Best Workplaces of 2020

Who we are:

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Training Consultant Level 1 to join our positive, passionate, and high-performing Customer Success Team focused on training small and medium complexity practices on our proprietary software. This individual helps to facilitate learning for various audiences, applying their expertise to improve the standard of training materials of the organization or client with focus on the improvement of skills, training, delivery of learning curriculum and achievement of business goals. This Training Consultant is responsible for delivering all training methods and contributing to training initiatives as assigned by the Senior Training Consultant and/or Manager.

This is an exciting opportunity to leverage your healthcare experience and training skills within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques.
Establish rapport; gain and maintain credibility with diverse audiences.
Report software improvements and enhancements to software engineers.
Help our clients adopt best practices in using our solution to manage their practice.
Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff.
Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices.
Record details of client feedback through the training process.
Contribute to the creation of training resource material.
Maintain certification of 80% or higher on all application material and quizzes.

Skills & Requirements:

Ability to travel 50-75% including weekends, and provide some off-hours training and support, including occasional weekends.
2+ years experience in software training, implementation, and/or relevant medical practice experience.
Medical practice management experience (Claims Specialist, Accounts Receivable Specialist, Biller) required.
Demonstrates good problem-solving skills and effective decision-making abilities.
Possesses excellent written and verbal communication skills.
Empathetic communicator with a consultative approach - able to see things from another person’s point of view.
Ability to work independently as well as part of the training team.
Positive and personable attitude with a customer service focus.
A professional, patient, and balanced approach to handling difficult customer situations.
Able to establish and maintain effective communication and relationships with customers and teammates.
Takes initiative in goal fulfillment and deadlines.
Excellent time management and organizational skills.
Basic knowledge of Apple products including Mac, iPad, and iPhone.
Ability to easily learn new software.
Detail-oriented.

#LI-SF1 #LI-REMOTE

ModMed Benefits Highlight:

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k) Plan with immediate vesting in the company matching contribution,
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

6 month growth

1 year growth

2 year growth