Customer Success Manager

About Volta

Volta is the category-defining, fully vertically integrated AI infrastructure platform – from capital to clusters to software, under a founder-led enterprise. Our mission is The Utility of Compute™: AI infrastructure as dependable and available as electricity, for every organization that needs it. Launched with a $10B strategic partnership with one of the leading frontier AI labs, a Series A led by Andreessen Horowitz, and a $5B AI Infrastructure Fund, Volta is building the infrastructure layer of the AI era from the ground up. We are 100+ people across London, Palo Alto, and New York, with rapid growth expectations to hundreds.

About The Role

The Customer Success Manager owns the relationship with customers running large-scale AI workloads on Volta's compute platform. You will be the primary point of contact for onboarding, adoption, and ongoing success, working closely with service operations and support to make sure customers get real value from Volta's infrastructure.

This is a relationship-first role: you will be the steady, trusted presence customers turn to as they scale their use of Volta's platform.

What You Will Be Doing

• Own the customer relationship from pre-contract engagement and solution alignment through onboarding, production operations, renewal, and expansion.

• Partner with customers and internal teams during pre-sales to understand customer requirements, shape solutions, validate technical feasibility, and support contract negotiations.

• Maintain a detailed understanding of each customer’s MSA, SLAs, technical requirements, and commercial commitments.

• Guide customers through onboarding and handover, including acceptance milestones and production readiness.

• Lead SLA and business reviews, monitor account health, and proactively surface risks, opportunities, and required actions.

• Serve as the first line of defense when uptime or SLA performance is at risk, coordinating across engineering, networking, data-center operations, support, and external partners.

• Understand the drivers of service issues, (e.g. GPU, compute, network, storage, hardware, and facility failures) and communicate clearly through resolution and root-cause analysis.

• Advocate for customer needs internally, translating feedback into product and engineering priorities.

• Build repeatable onboarding, escalation, SLA-management, and customer-success playbooks as Volta grows.

What You Bring

• 7-10+ years of experience in Customer Success, Technical Account Management, Solutions Architecture, or a similar customer-facing technical role.

• Experience managing SLA-driven, contract-backed relationships with AI companies, hyperscalers, cloud providers, or large enterprises.

• Strong understanding of AI infrastructure, including GPU clusters, compute, networking, storage, and training and inference workloads.

• Technical depth to investigate service issues, diagnose likely causes of downtime, and work effectively with engineering teams.

• Experience interpreting MSAs and SLAs and supporting technical or commercial contract negotiations.

• Strong communication and relationship-building skills across technical teams, business stakeholders, and senior executives.

• A proactive, organized, and data-informed approach to account health, operational risk, and SLA management.

• Comfort building processes and working through ambiguity in an early-stage startup.

Location

• This role is based in the San Francisco Bay Area.

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What We Offer

At Volta, we believe people do their best work when they feel supported, trusted and able to grow. We're building a company where you can make an impact, keep a healthy balance between work and life, and build a career you're proud of.
As a global team, we do our best to provide great benefits wherever you're based. While some benefits vary by country due to local regulations, we believe looking after our people is simply the right thing to do.

• Competitive salary based on the work you do here, not your previous salary

• Equity in Volta, giving you the opportunity to share in the company's long-term success

• Retirement/pension contributions

• Comprehensive health, wellbeing and insurance benefits

• Generous number of vacation days each year

Additional Information

Background Checks

All offers of employment at Volta are conditional on the satisfactory completion of pre-employment screening, which includes confirmation of your right to work, verification of your employment history and a criminal record check, where this is permitted by local law. Screening is carried out by Zinc, an accredited third-party provider, after an offer is made and all information is handled confidentially and in accordance with applicable data protection law.

Equal Opportunity

Volta is an equal opportunity employer. We are committed to building a diverse and inclusive team and make employment decisions based on skills, qualifications, experience and business needs. We do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or any other legally protected characteristic.

Accessibility

Volta is committed to providing an accessible recruitment experience for all candidates. If you require accommodations or adjustments at any stage of the application or interview process, please contact us at [email protected]. We will work with you to identify reasonable accommodations that enable you to participate fully in the hiring process.

Candidate Privacy Notice

By applying, you consent to the processing of your personal data for recruitment purposes in accordance with applicable data protection laws, including the UK GDPR, EU GDPR and relevant US state privacy regulations. Your data will be shared only with those involved in the hiring process and will not be used for unrelated purposes. For details, see our Recruitment & Candidate Privacy Notice.

Note to Recruitment Agencies

Volta does not accept unsolicited CVs or candidate profiles from recruitment agencies. Any unsolicited submissions, including those sent directly to hiring managers or employees, will be treated as the property of Volta. No agency fees will be payable unless a valid, signed recruitment agreement is in place, and the agency has been specifically engaged for the relevant vacancy.