Q

QuantumLoopAI

AI receptionist for NHS primary care

Junior Admin Operations Associate

Business OperationsConfirmed live in the last 24 hours
Full-timeRemote in India

About the Job

Requirements

  • Strong English reading and writing comprehension, including the ability to follow written instructions precisely, draft clear updates, and communicate confidently in UK English.
  • High attention to detail and a structured, logical approach to work, including spotting errors and inconsistencies.
  • Comfort following step-by-step processes and working with rule-based workflows.
  • Genuine interest in AI, automation, or modern technology products; basic familiarity is sufficient, and willingness to learn is valued.
  • Ability to learn quickly and solve problems.
  • Confidence using computers and everyday digital tools such as email, spreadsheets, documents, and messaging.
  • Comfort working remotely and aligning to UK business hours, 9:00 AM to 6:00 PM GMT/BST.
  • Previous experience is not required; the employer will train the successful candidate.

Responsibilities

  • Support day-to-day operational tasks that keep platform services running reliably and consistently.
  • Follow structured, rule-based processes carefully and help keep them running smoothly.
  • Keep operational records, documentation, and trackers accurate, organised, and up to date.
  • Check work and records for accuracy and completeness before they are finalised.
  • Coordinate with internal teams so requests, updates, and follow-ups are handled smoothly and on time.
  • Identify and raise process gaps or inconsistencies clearly, and follow internal steps to resolve them.
  • Contribute feedback and ideas to improve processes, wording, and ways of working over time.
  • Maintain a high standard of attention to detail across recurring operational activities.

Desired Qualifications

  • Exposure to operations, customer support, administration, or process-driven environments.
  • Familiarity with documentation, data entry, or structured record-keeping work.
  • Comfort working with structured data or simple dashboards.
  • Experience using tools such as Excel, Google Sheets, customer relationship management systems, or project management platforms.
  • Experience working in a startup or fast-paced business environment.

About the Company

QuantumLoopAI

AI receptionist for NHS primary care

EMMA by QuantumLoopAI is an AI receptionist designed for NHS primary care. It answers patient calls during GP surgery hours instantly, with no queue or hold music. EMMA handles both clinical and administrative inquiries, triages to the right outcome, and integrates with NHS tools like Accurx. It is used across hundreds of GP surgeries and PCNs, serving over 2 million NHS patients. This reduces call-handling costs (up to about 80%) and improves patient access and satisfaction, while easing pressure on reception staff. QuantumLoopAI emphasizes NHS clinical safety, DTAC certification, and alignment with NHS standards. The company’s goal is to make primary care more accessible, efficient, and sustainable by eliminating phone bottlenecks and letting reception teams focus on in-person patient care.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2023

Recently Posted Jobs

Explore more opportunities at QuantumLoopAI

See more jobs