Junior Admin Operations Associate
About the job
- Strong English reading and writing comprehension, including the ability to follow written instructions precisely, draft clear updates, and communicate confidently in UK English.
- High attention to detail and a structured, logical approach to work, including spotting errors and inconsistencies.
- Ability to follow step-by-step processes and work with rule-based workflows.
- Genuine interest in AI, automation, or modern technology products; basic familiarity is sufficient, with enthusiasm to learn.
- Ability to learn quickly and solve problems.
- Confidence using computers and everyday digital tools such as email, spreadsheets, documents, and messaging.
- Ability to work remotely and align to UK business hours (9:00 AM to 6:00 PM GMT/BST).
- Support day-to-day operational tasks that keep platform services running reliably and consistently.
- Follow structured, rule-based processes carefully and help keep them running smoothly.
- Keep operational records, documentation, and trackers accurate, organised, and up to date.
- Check work and records for accuracy and completeness before finalising them.
- Coordinate with internal teams so requests, updates, and follow-ups are handled smoothly and on time.
- Identify and raise process gaps or inconsistencies clearly, and follow internal steps to resolve them.
- Contribute feedback and ideas to improve processes, wording, and ways of working over time.
- Maintain a high standard of attention to detail across recurring operational activities.
- Exposure to operations, customer support, administration, or process-driven environments.
- Familiarity with documentation, data entry, or structured record-keeping work.
- Comfort working with structured data or simple dashboards.
- Experience using tools such as Excel, Google Sheets, customer relationship management (CRM) systems, or project management platforms.
- Experience working in a startup or fast-paced business environment.
About the company
EMMA by QuantumLoopAI is an AI receptionist designed for NHS primary care. It answers patient calls during GP surgery hours instantly, with no queue or hold music. EMMA handles both clinical and administrative inquiries, triages to the right outcome, and integrates with NHS tools like Accurx. It is used across hundreds of GP surgeries and PCNs, serving over 2 million NHS patients. This reduces call-handling costs (up to about 80%) and improves patient access and satisfaction, while easing pressure on reception staff. QuantumLoopAI emphasizes NHS clinical safety, DTAC certification, and alignment with NHS standards. The company’s goal is to make primary care more accessible, efficient, and sustainable by eliminating phone bottlenecks and letting reception teams focus on in-person patient care.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
London, United Kingdom
Founded
2023
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Simplify's Take
What believers are saying
- QuantumLoopAI said on March 23, 2026 it raised over £6 million and serves more than 2 million patients.
- The company is listed on the Crown Commercial Service RM6200 framework, easing NHS procurement.
- QuantumLoopAI says practices save 15 workdays weekly and go live within two to three weeks.
What critics are saying
- BBC reported EMMA failed to understand a stroke patient; Armthorpe surgery decommissioned it by August 2026.
- Healthwatch Rotherham accused EMMA of accent problems on August 19, 2026, inviting NHS scrutiny and complaints.
- If NHS practices judge EMMA inaccessible, procurement freezes spread quickly and the company loses its only market.
What makes QuantumLoopAI unique
- EMMA targets NHS GP surgeries, not generic contact centers, with telephony workflows built for primary care.
- QuantumLoopAI claims DTAC approval, DSPT compliance, and live integrations with eConsult, Accurx, ANIMA, System Connect, Rapid Health.
- The company says it answers hundreds of calls simultaneously and supports 17 languages across NHS settings.
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Benefits
- Remote Work Options
- Stock Options
- Conference Attendance Budget
- Professional Development Budget