Client Care Technician

Description

Pay: Range starts at $16.25/hour (pay is calculated based on years of related experience)

Shift Differential: additional $1/hour when clocked in for 3+ hours between 3pm-11pm

Schedule:  Sat - Sun 8am-4pm, Mon- Wed 4:00pm-12:00am 

Program: Plaza 

Benefits Highlights

• On-Demand Pay allows access to a portion of earned wages before the usual payday.
• Time off includes 15 days of annual accrued paid time off, which increases by one day with each year of service, 11 paid holidays, 2 wellness days, and paid parental leave.
• Full-time and part-time (30+ hours) team members are eligible for health, dental, vision, life & disability insurance, accident, hospital indemnity, critical illness, legal, auto, home, and pet insurance.
• Your out-of-pocket medical costs of up to $2000 for individuals and $4000 for families may qualify for reimbursement through our Garner HRA. In addition, based on the medical plan you choose, you can utilize pre-tax dollars to pay for eligible healthcare costs with an HSA, which includes a company match of up to $900 for individuals and $1800 for a family.
• We help our team members with tuition reimbursement, new licensure reimbursement, and career training and development. Valley also participates in Utah and federal student loan forgiveness programs.
• Our discounts and perks program provides more than $4500 in savings on everything from pizza to the zoo to movie tickets and oil changes!
• 401(k) retirement program allows for pre-tax and post-tax contributions and includes a company match up to 6% of your annual salary.

Why Valley?

Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong in a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.

Job Summary

The Client Care Technician provides direct support to individuals residing in residential and housing programs. This Technician assists the multi-disciplinary treatment team and fosters a safe, stable, and therapeutic environment while helping residents work toward self-sufficiency, treatment goal achievement, and personal growth.

Essential Functions

• Engages clients in activities and interactions designed to encourage achievement of treatment and recovery goals
• Provides individualized support to help clients address personal challenges and capitalize on opportunities for improvement 
• Models and teaches independent living skills including hygiene, budgeting, meal preparation, and time management in one-to-one sessions and in weekly group sessions
• Observes, interacts with, and assesses clients’ behavior and communicates significant observations to the treatment team 
• Conducts accountability conversations with clients regarding behavior, goals, and program expectations
• Performs routine room and common area inspections to ensure cleanliness, safety, and program compliance
• Collects urine analysis (UA) samples and ensures proper documentation and storage in accordance with policy
• Distributes medications and follows all medication management and documentation procedures
• Maintains accurate and timely documentation of all client interactions, interventions, and incidents. Utilizes assessment tools such as UAs, Outcome Questionnaires (OQ), and others to inform care and track progress.
• Connects clients with pro-social community-based activities to enhance social support and engagement
• Acts as an ongoing liaison between clients and service teams including property management and external stakeholders based on treatment and program goals and requirements
• Transports clients to off-site appointments, community activities, or resources, as assigned and within program guidelines
• Meets direct care expectations
• Participates in ongoing professional development activities to meet agency and position requirements

Requirements

Education

• High School diploma or equivalent

Experience

• None- see Preferred Qualifications

Licenses/Certificates

• CPR certification
• Valley de-escalation certification 
• Minimum age of 21 and a current driver's license

Preferred Qualifications

• Previous behavioral health or social services experience
• Previous experience with medication management