Clinical Intake Coordinator

Title of Job: Clinical Intake Coordinator
Date: August 14, 2026
Closing Date: August 30, 2026
Location: Aurora, ON - Central Access
Compensation: $57,007 - $71,647 Annually Prorated
Contract Duration: 12-Month Contract
Work Type: Onsite
Job ID: 10971244
Existing or New Position: Existing

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

• Receive, review, prioritize, and coordinate incoming referrals for Behavioural Support Services.Conduct intake assessments, gather collateral information, obtain consent, and complete clinical documentation.
• Manage client caseloads, waitlists, and referral tracking to ensure timely access to services.
• Provide crisis intervention, risk assessment, urgent care planning, and appropriate referrals to support services.
• Support the development and implementation of individualized care plans that enhance quality of life and address responsive behaviours.
• Coordinate referrals and linkages with healthcare providers, community programs, and other support services.
• Build and maintain respectful, recovery-oriented relationships with clients, families, caregivers, and community partners.
• Maintain accurate records, ensure confidentiality, and comply with organizational policies and procedures.
• Participate in multidisciplinary meetings, case conferences, training, and team initiatives.
• Collaborate with internal and external stakeholders to promote integrated, client-centered care.
• Perform other related duties as assigned by Program Manager and/or designated.

• Completion of diploma or degree in Social Work or a related field.
• Minimum 1 year of experience supporting seniors and older adults with responsive behaviours associated with mental health, addictions, dementia, or neurological conditions.
• Knowledge of recovery-oriented and psychosocial rehabilitation principles, with an understanding of therapeutic relationships.
• Strong crisis intervention, assessment, triage, problem-solving, and interpersonal skills.
• Demonstrated understanding of dementia, delirium, mental health conditions, and their impact on individuals, families, and caregivers.
• Training or knowledge of P.I.E.C.E.S., U-First!, and Recovery/Psychosocial Rehabilitation approaches, or willingness to obtain training.
• Excellent verbal and written communication skills, with proficiency in Microsoft Office (Word and Excel).
• Knowledge of community resources, healthcare systems, and support services.
• Proven ability to collaborate effectively within interdisciplinary teams and build positive relationships with clients, families, caregivers, and community partners.
• Strong organizational, time management, and case coordination skills.

• Staff will be required to work in client’s own homes and may therefore be exposed to second hand smoke.
• Occasional weekend and/or evening work may be required as well as travel, using own vehicle, throughout the Central LHIN.

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position 

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.