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The Stepstone Group

AI-powered recruitment platform with autonomous matching

Customer Success Consultant - Major Customers

Customer SuccessConfirmed live in the last 24 hours
Full-timeDüsseldorf, Germany€40k - €48k /yr

About the Job

Requirements

  • A successfully completed university degree, preferably in business, social sciences, marketing, project management, or human resources; alternatively, completed commercial vocational training, such as dialog marketing, office administration, or industrial administration.
  • Experience in customer service or online marketing, ideally in an HR-related or consulting-related environment.
  • A good technical understanding of performance marketing is desirable.
  • Strong customer orientation and enthusiasm.
  • Very good knowledge of Microsoft Office, including PowerPoint, Excel, and Word.

Responsibilities

  • Work with account managers to manage an assigned portfolio of major customers and support them in achieving their recruiting goals.
  • Handle customers’ day-to-day operational concerns, coordinate customer inquiries and cases through service and customer relationship management systems, and ensure timely, solution-oriented resolution.
  • Advise customers in regular meetings on using products and services, answer questions, and help optimize their recruiting activities.
  • Analyze performance, usage, and contract data, identify optimization opportunities, and provide suitable recommendations to customers.
  • Monitor the development of customer portfolios, identify opportunities, and work closely with internal stakeholders and account managers.
  • Proactively engage with customers to foster long-term relationships and contribute to high customer satisfaction.
  • Use customer feedback and market insights to contribute ideas for improving products, services, and processes.

Desired Qualifications

  • A university degree in business, social sciences, marketing, project management, or human resources is desirable.
  • Technical understanding of performance marketing is desirable.

About the Company

The Stepstone Group

AI-powered recruitment platform with autonomous matching

StepStone provides a global recruitment platform that uses artificial intelligence and autonomous matching to connect jobseekers with suitable job opportunities. The system relies on conversational AI to guide users to roles that fit their skills and preferences, simplifying the application process. Employers gain subscription-based access to a technology-driven hiring platform that helps them attract and hire top talent across industries. StepStone differentiates itself through its AI-powered, autonomous matching capabilities and a seamless, chat-guided experience designed for a wide range of clients, from small businesses to large enterprises. The company aims to improve talent acquisition in a shrinking global workforce by making both jobseekers and employers more successful.

Company size
1,001-5,000
Company stage
Acquired
Total funding
$22M
Headquarters
Düsseldorf, Germany
Founded
1996

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