Network Engineering Manager

Job Description

• Partner with EDE management team and other Dynatrace stakeholders to be able to represent network teams needed involvement in new business requirements and translate them into initiatives.
• Stay current with new networking technologies and champion appropriate efforts for the company.
• Create, assign and manage network teams project work.   Collaborate with project manager to ensure reporting and timely completion of approved projects. 
• Provide leadership and oversight to the network engineering team.  This includes regular 1:1’s, staff meetings, sprint and ticket reviews.  Mentor staff to achieve personal, professional and department goals.
• Ensures company network infrastructure, including voice, video and data communications, operates as designed and according to established key performance indicators. 
• Provide for an excellent customer experience by making sure timely and appropriate responses are provided to end user tickets / requests.   Serve as an escalation contact.    
• Forster an environment of continuous improvement and promote appropriate network security enhancements. 
• Ensures current network policies are compliant with various auditing frameworks including but not limited to ISO27001, SOX, HIPAA, etc. 
• Ability to represent networking initiatives clearly and succinctly to both technical and non-technical audiences.    
• Manage relationships of networking vendors, including technology reviews, budgeting, purchasing and renewals. 
• Support our growing global network and manage staff of network engineers around the globe.
• Manage global team of at least 5 engineers.
   

This role is currently hybrid (2 days per week) out of our Waltham, MA office.  Our office will be relocating in the spring to Boston, MA.  This position will then be hybrid after the move out of Boston, MA (2 days per week).  
Candidates will be required to commute to both locations during this transition. 

Qualifications

Minimum Requirements: 

• 10+ years of previous experience working in a network engineering role.
• 5+ years in a network management role.
• HS Diploma or GED required.

Preferred Requirements: 

• Experience with ITSM tools (FreshWorks and JIRA preferred).
• Familiarity with agile methodologies.
• Experience with enterprise firewall & security management tools like Palo Alto, Cisco ACI/DNA/ISE required.
• Telecom familiarity with Zoom and Teams.
• Excellent communication skills.
• Bachelor’s degree preferred, but not required.
• This position will travel up to 10% of the time.