Helpdesk Support Specialist

Responsibilities: 

• Resolve Helpdesk tickets and provide on-site support daily

• Troubleshoot hardware, software, network issues and escalate complex issues to the appropriate teams

• Installing, configuring, support desktops, laptops, printers, and other peripheral

• Maintain and track inventories of all computing equipment including PCs, monitors, printers, scanners, and other

• peripheral equipment

• Create and maintain knowledge base documentation

• Provide on-call support as scheduled

About You:

Knowledge/Skills/Abilities:

• Hardware: desktop, laptop

• OS: Windows 10 / 11, Mc OS

• Application: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Team

• Tier 1 network support – TPC/IP, WiFi, DHCP, DNS, Cabling, etc.

• Basic Knowledge of supporting mobile devices and app

• Basic Knowledge of virus and malware removal techniques

• Attention to detail

• Ability to multitask in a dynamic, fast-paced environment

• Ability to work in a team-oriented, collaborative environment

• Communicate effectively both oral and in writing

• Exceptional customer service orientation

• The ability to lift up to 50 lbs

Your experience includes:

• Minimum of High School diploma, Associate or Bachelor’s degree in Information technology or related field preferred

• 2+ years of IT related work experience

• Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus

• VOIP experience preferred

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.