Intercontinental Exchange
Operates global exchanges, data, and connectivity
Client Support Specialist
About the job
- A high school diploma or GED.
- One to three or more years of product and/or application support, customer-facing call center experience, or other relevant work experience.
- Maintain and foster the relationship between clients and ICE by ensuring client satisfaction, maintaining client communication, and resolving problems.
- Manage and respond promptly to a high volume of incoming support tickets.
- Resolve customer concerns related to installation, operation, maintenance, product application, or compatibility.
- Troubleshoot software application problems and recommend corrective actions.
- Direct requests, concerns, and unresolved issues to the designated internal resource when appropriate.
- Develop product expertise and contribute to training resources and best practices for internal teams and customers.
- Manage customer support tickets by diagnosing issues, resolving problems, and providing enterprise-level support through phone, web, email, and other required channels.
- Document customer information and recurring technical issues to support product quality programs and product development.
- Recreate client issues in a test environment and identify and document how applications and systems interact to support business processes.
- Perform other related duties as assigned.
- A related technical certification.
- Hands-on experience with help desk systems such as Salesforce and relevant computer applications.
- Knowledge of ICE products, services, and capabilities.
- Mortgage industry and customer relationship management administration experience.
- Experience troubleshooting and triaging software applications.
- User acceptance testing or other application testing experience.
- Experience working in a client-facing role.
- Strong phone contact handling skills and active listening.
- Ability to multitask, prioritize, and manage time effectively.
- Strong analytical and problem-solving skills.
- Excellent oral and written communication skills.
- Strong documentation skills.
About the company
Intercontinental Exchange (ICE) operates a global network of regulated exchanges and clearinghouses, plus market data and connectivity services. Its products include real-time and historical data across equities, fixed income, and commodities, as well as trading, clearing, listings, and connectivity to its venues; it also offers mortgage technology and fixed income execution. ICE differentiates itself through an integrated ecosystem that combines multiple major exchanges, a comprehensive data suite, and specialized services under one umbrella. Its goal is to enable efficient, transparent, and trusted global markets by connecting participants, providing data, and supporting trading and clearing across many asset classes and geographies.
Company Size
10,001+
Company Stage
IPO
Headquarters
Atlanta, Georgia
Founded
2001
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Simplify's Take
What believers are saying
- ICE's August 2026 interest rate futures open interest reached 16.8 million lots.
- MarketAxess acquisition, announced July 30, 2026, expands ICE's fixed income execution moat.
- ICE's Q2 2026 mortgage technology revenue rose 5%, its strongest since early 2022.
What critics are saying
- ICE's $5.7 billion MarketAxess deal adds debt and integration risk through 2027.
- Hyperliquid and other perpetual futures venues threaten ICE's energy benchmark franchise before 2027.
- Mortgage Technology faces AI workflow compression and slower refinancing volumes into 2027.
What makes Intercontinental Exchange unique
- ICE controls NYSE, Brent, and clearing rails across equities, energy, and mortgages.
- ICE's 2026 tZERO and Isometric bets extend infrastructure into tokenization and carbon markets.
- ICE's August 2026 derivatives volume hit records, showing unmatched benchmark and clearing scale.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Remote Work Options
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↑ 16%1 year growth
↑ 16%2 year growth
↑ 2%Space Intelligence has completed its Series A funding round, led by AzurX Space Ventures with participation from Intercontinental Exchange. The Edinburgh-based company uses satellite data for high-precision nature mapping. The funds will expand Space Intelligence's forest mapping database to support forest carbon projects and monitor environmental impacts across supply chains. The company currently covers 640 million hectares across seven countries. By Q2 2025, Space Intelligence plans to expand coverage to over 35 additional countries, creating what it claims will be the largest audit-grade nature mapping dataset available. New data products enabling near real-time deforestation monitoring are scheduled for Q4 this year. Founded by Dr Murray Collins and Professor Ed Mitchard, the company has grown to over 50 staff, including 20 mapping scientists and ecologists.
The company that built the infrastructure for global financial and commodity markets is now investing in Isometric to do the same for the industrial economy.
Isometric has closed its Series A funding round at $50 million with backing from Intercontinental Exchange, operator of the New York Stock Exchange. The investment brings Isometric's total capital raised to $75 million across seed and Series A rounds. The certification platform has been contracted to certify more than 16 million tonnes of carbon removal, making it the largest certifier globally by contracted volume. Isometric has since expanded beyond carbon removal into industrial emissions, energy, fuels and materials, with more than 200 projects now using its platform. Isometric's AI-powered Certify platform works with independent verifiers to examine data supporting sustainability claims, reducing certification timelines from months to hours. Customers include Microsoft, Anglo American, Boeing and JPMorgan Chase.
Intercontinental Exchange reported strong August operating metrics, with double-digit year-over-year growth in average daily volume and open interest across major asset classes. The company achieved record interest rate futures open interest of 16.8 million lots on 31 August. Agriculture and metals contracts saw particularly strong growth, with average daily volume rising substantially year over year and open interest increasing more than half. Overall, August data showed 14% average daily volume growth and 19% open interest growth. The company's narrative projects $12.3 billion revenue and $4.6 billion earnings by 2029, requiring 5.7% yearly revenue growth. Analysts' estimates vary, with pessimistic projections showing revenue reaching $12.4 billion with flat earnings near $4.0 billion.
Intercontinental Exchange, parent of the New York Stock Exchange, has signed agreements with tZERO to build infrastructure for a tokenised securities platform. tZERO will serve as design partner for digital transfer-agent and broker-dealer systems supporting on-chain settlement. ICE will invest in tZERO's latest funding round and license its blockchain patent portfolio, which spans 23 patent families and 103 patents covering token lifecycles, compliance-aware transfer logic, and smart contract frameworks. tZERO is expected to seek approval as a digital transfer agent on ICE's NYSE-affiliated Digital Trading Platform. The companies will also evaluate using tZERO's tokenised assets for collateral management across ICE's clearing houses. The partnership marks tZERO's deepest tie to a major exchange operator. No timeline for regulatory approval or platform launch was disclosed.