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Daily Digest - october 22. Getting to Know Anna Garcia of Steel River Systems; Report: Fewer Than Half of Phone Companies Fully Verify Caller ID. Getting to Know Anna Garcia of Steel River Systems * Skip tracer, licensed private detective, firearms instructor, EMT, and now HR and compliance chief for the second generation of the same family, Anna Garcia's résumé reads like a crime drama. Find out who gave her a fangirl moment and what her guilty pleasure is (don't judge). * More details here * This series is sponsored by TEC Services Group Report: Fewer Than Half of Phone Companies Fully Verify Caller ID * Only 42% of phone companies have fully installed the technology that verifies who is calling, and the share is going down. A new report explains how a legitimate call can get stamped "spam likely" just because of the lines it passes through. * More details here Snap Finance Agrees to $662M in Lease Forgiveness in 17-State Settlement * More than 303,000 consumers will have their lease payments wiped out after 17 attorneys general went after Snap's disclosures, credit score claims, and collection practices. See what the company can no longer say or do. * More details here Judge Denies Servicer's Bid to Arbitrate FDCPA Suit After It Filed the Wrong Contract * The contract a servicer's records custodian swore to belonged to a different couple at a different dealership. That was only the start of its problems trying to move an FDCPA suit into arbitration. * More details here Judge Dismisses Borrower's FCRA Suit, Says Bankruptcy Default Finding Can't Be Relitigated * A bankruptcy judge had already ruled he was in default, so a borrower's nine claims against his mortgage servicer, including FCRA, Rosenthal, and RESPA, couldn't get a second bite in federal court. Find out why his "reservation of rights" didn't save them. * More details here FTC: Older Adults Reported $3 Billion in Fraud Losses in 2025 * Reported fraud losses among older adults have jumped five-fold since 2020, and calls that start on the phone remain among the costliest. The FTC's report also details enforcement actions against debt relief operators. * More details here Appeals Court Affirms Collection Agency's $86K Default Judgment, Says 'Busy With Work' Isn't an Excuse * A business owner said he was too busy working out of town to answer a collection lawsuit. A California appeals court said courts have been rejecting that excuse for a long time. * More details here WORTH NOTING: Ways that retailers trick you into spending more money online... A conversation among fintech executives about where to put up the AI guardrails... How to find employees who might not be looking for a new job... The best kids gifts of 2026, according to kids... How to try and use your dreams to solve problems... The costly grocery mistake that many people make before even walking into the store... How to change your mind without losing credibility... A review of the new iPhone Duo. Top 10 Thursday, part I Top 10 Thursday, part II The Daily Digest is sponsored by TCN. Today, contact centers need to do more with less. TCN's cloud-based predictive dialing tools and services help clients to leverage the most sophisticated inbound, outbound, and blended calling technologies available. TCN's award-winning platform offers multiple features to assist in compliance while improving performance with no hardware, no monthly minimums, or maintenance fees. Call 866-745-1900 or visit tcn.com today.

AG Drummond reaches settlement with Snap Finance. by Joseph Mahan Wed, October 21, 2026 at 3:13 PM Attorney General Gentner Drummond OKLAHOMA - Attorney General Gentner Drummond and a coalition of 17 attorneys general reached a settlement with Snap Finance that nears $664 million. As part of the settlement, Snap Finance will automatically cancel more than $18 million in lease payments owed by Oklahomans who entered into lease-to-own agreements from 2017 to 2022. Impacted Oklahomans also will be able to keep and own their merchandise with no further payments. Snap Finance is a consumer financial services company that offers lease-to-own (LTO) agreements through merchant partners, rather than through its own brick-and-mortar stores like traditional rent-to-own stores. Snap's LTO product is often one of multiple purchasing options offered by a single merchant. When a customer selects the Snap LTO option, Snap purchases the merchandise from the merchant, Snap takes the title or owns the merchandise and then Snap leases it to the customer until the customers pays off the full cost of the lease under the agreement. The attorney's general investigated Snap's alleged violations of consumer protection laws. AG Drummond's Office said Snap used misleading disclosures about the nature of their leasing agreements, Snap did not allow customers to view the full terms of their contract, customers experienced extreme communication issues when they were trying to return products and Snap's payment terms were confusing to customers. For example, the states asserted that some customers thought they were entering into agreements with short pay-back windows of 100 days or less, but instead entered into long-term contracts that ended up being more expensive, AG Drummond's Office said. Customers were misinformed that leasing a product and making on-time payments could increase their credit score, but that was not the case. The states investigated potential bad debt collection practices as well as Snap's potentially deceptive process about returning products and terminating leases. "Snap misled consumers and withheld pertinent information about their contracts," Drummond said. "I am glad that Oklahomans who were impacted by Snap's unfair tactics will be compensated and that the company will make meaningful changes to their business practices." AG Drummond's Office said Snap cooperated with the settling states' investigation and has agreed to the following business practice changes: * Advertising Restrictions: Snap has agreed to not use misleading slogans such as "cash payoff," "same as cash," and "no additional fees required," that potentially hid the true cost of the lease. * Disclosure and Transparency: Snap must ensure that customers are shown the full terms and cost of a lease in accordance with state law before the lease can be signed. * Servicing Protections: The settlement makes it clear when Snap must repair or replace property that a customer leases and ensures Snap will do so. Snap is also prohibited from threatening seizure of a product for non-payment of a lease when it has no intent to do so. * Disclosures about Credit Ratings: Snap is prohibited from misrepresenting that applying for a lease or utilizing Snap's LTO product will help customers increase their credit scores. * Lease Termination and Surrender: Snap is required to provide clear disclosure of the right to terminate a lease, and Snap is prohibited from interfering with that right. The settlement also requires practical ways for a customer to return property when terminating a lease while pausing payment accrual when termination requests are processed. * Merchant Training and Compliance: Snap must meet certain initial and ongoing training requirement and provide annual compliance reports for three years. The total lease forgiveness for consumers in all of the settlement states is $662,102,518. Snap is also paying $2.75 million to the states. Other states in the settlement include Iowa, Nebraska, Florida, Idaho, Kansas, Kentucky, West Virginia, Arkansas, Georgia, Louisiana, Mississippi, Missouri, North Dakota, Texas, Utah and Wyoming. You can read the full settlement by clicking here. SPONSORED CONTENT MORE TO EXPLORE

Drummond announces $664 million settlement with Snap Finance over lease-to-own practices. Attorney General Gentner Drummond announced a nearly $664 million settlement with Snap Finance over alleged misleading leasing practices. The agreement cancels millions in debt for affected Oklahomans and requires significant business practice changes at Snap. 3 days ago Wednesday, Oct 21 By Sooner State News Attorney General Gentner Drummond announced on Oct. 21 that he and a coalition of 17 attorneys general have reached a settlement with Snap Finance totaling nearly $664 million. As part of the agreement, Snap Finance will automatically cancel more than $18 million in lease payments owed by Oklahomans who entered into lease-to-own agreements from 2017 to 2022. Impacted consumers in Oklahoma will be able to keep and own their merchandise without making further payments. Snap Finance, which offers lease-to-own agreements through merchant partners rather than its own stores, was investigated for alleged violations of consumer protection laws. The attorneys general said Snap used misleading disclosures about the nature of leasing arrangements, did not allow customers to view full contract terms, created communication issues for product returns, and had confusing payment terms. The investigation found that some customers believed they were entering short-term agreements but instead signed longer contracts that proved more expensive. Customers were also misinformed about the impact of timely payments on their credit scores. Drummond said, "Snap misled consumers and withheld pertinent information about their contracts. I am glad that Oklahomans who were impacted by Snap's unfair tactics will be compensated and that the company will make meaningful changes to their business practices." Under the settlement terms, Snap agreed to several business practice changes: it cannot use misleading advertising slogans; must ensure customers see full lease terms before signing; is required to repair or replace leased property as necessary; cannot threaten seizure without intent; must not misrepresent effects on credit ratings; must provide clear disclosure regarding lease termination rights; and must implement merchant training along with annual compliance reports for three years. The total amount of lease forgiveness across all settling states is $662 million, with an additional $2.75 million paid by Snap to the states involved in negotiations.