ServiceNow Manager

Overview

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

As a ServiceNow Global Elite Partner, we have a strong, established, and experienced ServiceNow team covering the whole platform. We have tremendous momentum in our SecOps and Risk practice on ServiceNow where take advantage of our extensive experience to applying best practices and accelerators while leveraging our domain expertise. We have immediate requirements to support our growth and clients’ needs.

We help clients simplify and automate threat and vulnerability management and response while reducing risks, leveraging the strength of the ServiceNow platform. More specifically, we implement the following SecOps solutions in our client’s environment:

• Security Incident Response (SIR) : prioritize and respond quickly to security threats using workflows and automation
• Vulnerability Response (VR): respond efficiently and prioritize vulnerabilities based on business impact
• Security Posture Control (SPC): understand which assets are protected and which are at risk
• Threat Intelligence Security Center (TISC): Gain a comprehensive platform to bolster cybersecurity posture through advanced threat intel

What you will do

• Supporting client pursuits business development efforts including preparing proposals and leading presentations to senior executives.
• Building long-term business relationships with client personnel.
• Taking accountability for client deliverables by leading engagements and teams to successful outcomes with a focus on supporting your team, client needs and generating value.
• Building your technical and analytical expertise by delivering high quality results on time and proactively identifying and resolving project issues.
• Working with senior KPMG leaders to understand, enhance and integrate service offerings across the Operations.
• Designing and delivering consulting and technical methodologies around the ServiceNow platform.
• Active participation and sometimes lead workshops to assess current state processes and tools, defining ServiceNow requirements and developing and configuring the ServiceNow platform.
• Supporting the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations (when required), and performing quality assurance testing and user acceptance testing.
• Providing expert-level support and technical mentoring, assisting customers with proof-of-concept activities, and leading practice build efforts to include development of practice intellectual property (IP)

Role & responsibilities specific to SecOps ServiceNow: 

• Develop and Implement SecOps Solutions
• Integrate Security Tools
• Workflow Automation
• Custom Script Development
• Security Incident Management
• Vulnerability Management
• Threat Intelligence Integration
• Compliance and Audit Support
• Platform Maintenance and Upgrades
• User Training and Support
• Collaboration with Security Teams
• Data Management and Reporting
• Continuous Improvement
• Compliance with Security Standards

What you bring to the role

• Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college or university
• 4+ years of experience in ServiceNow. Knowledge of the ServiceNow platform as well as experience delivering ServiceNow implementations is a requirement
• Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
• Strong attention to detail, superior communication skills in English and French, both written and verbal, including the ability to communicate with client stakeholders, work closely in a collaborative team environment, and lead teams and project deliverables in both languages is mandatory
• Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)
• Additional Qualifications that would be considered strong assets
  • Experience with ServiceNow SecOps modules.
  • Proficiency in JavaScript, GlideScript, and other relevant scripting languages.
  • Understanding of security incident management, vulnerability management, and threat intelligence.
  • Familiarity with security tools such as SIEM, IDS/IPS, and vulnerability scanners.
  • Experience in integrating security tools with ServiceNow.
  • ServiceNow Certified System Administrator or Certified Implementation Specialist, or other advanced certifications are considered strong assets

The selected candidate must demonstrate excellent communication and presentation skills, with the ability to explain and simplify complex technical concepts for a diverse range of stakeholders. They must be able to do so in both English and French, as part of our clientele is located in English-speaking regions of Canada, such as Ontario. 

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.