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Beth Israel Lahey Health

Integrated health system delivering care, education

Professional Coding Supervisor

Full-TimeUpdated on 10/23/2026
$77.9k - $104.9k/yr
Mid
United States
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • A high school diploma or equivalent is required.
  • A coding certificate from a college-level coding program or equivalent, and CPC, CCS-P, COC, or CCS certification are required.
  • At least three years of coding experience or related revenue cycle experience in a high-volume practice, hospital, or system setting is required.
  • Thorough knowledge of professional or hospital coding standards, including CPT and ICD-10-CM coding, is required.
  • Customer service skills, written and oral communication skills, and interpersonal skills are required.
  • Ability to use tact, diplomacy, and discretion is required.
  • Ability to multitask and work in a fast-paced, detail-oriented environment is required.
  • Working knowledge of personal computer software, including word processing, spreadsheets, database entry, and reporting, and ability to learn new systems are required.
  • Practical knowledge of electronic health record and billing systems is required.
  • Ability to be trained to meet organizational standards in areas where skills are lacking is required.
  • All staff must be vaccinated against influenza as a condition of employment.
Responsibilities
  • Manage coding staff's daily workflow, communication, and education on coding guidelines under the direction of the coding director or associate director and coding manager.
  • Monitor and report coding work for quality, productivity, and compliance.
  • Assist the manager in ensuring compliance with CMS regulations, local Medicare review policies, local carrier determinations, AMA guidance, BILH compliance policies, and applicable accrediting organization requirements, and ensure proper coding techniques.
  • Provide ongoing coding education and new-coder education on coding and documentation.
  • Supervise coding division staff in day-to-day operations and enforce departmental policies and procedures under management guidance.
  • Work with the manager to review revenue-cycle workflows, including coding, charge review, internal and external audits, and denials.
  • Analyze productivity and the impact of coding activities.
  • Organize and provide training for staff and new hires.
  • Assist management with departmental reporting requirements and special projects.
  • Work with the manager to analyze coding denials and patient inquiries and coordinate recommended corrections with coding staff and PFS.
  • Assist the manager in ensuring coding staff conduct physician-coding audits and communicate results and recommendations.
  • Assist the manager in ensuring coding staff conduct new-physician orientation and ongoing physician training and documentation improvement as needed.
  • Maintain and review department workflow documentation and training materials.
  • Consult with department leaders to resolve problems related to equipment performance, output quality, and work schedules.
  • Participate in staff human-resources functions, including interviewing, selection, training, performance appraisal, competence assessment, documentation, and employee relations.
  • Evaluate assigned staff job performance and recommend appropriate personnel actions.
Desired Qualifications
  • Previous supervisor experience is preferred.

About the company

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Beth Israel Lahey Health

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Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Cambridge, Massachusetts

Founded

2017

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Simplify's Take

What believers are saying

  • BILH posted a $93 million operating gain in 2025 after four loss-making years.
  • First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
  • Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.

What critics are saying

  • Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
  • Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
  • 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.

What makes Beth Israel Lahey Health unique

  • BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
  • BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
  • BILH is shifting 64% of care outside Boston and Burlington, deepening local access.

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Benefits

  • Mental Health Support

Company News

Associated Press
Apr 28th, 2026
Beth Israel Lahey Health rolls out Heidi's AI scribing to all physicians after 90% report better patient presence

Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.