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Swissquote

Online trading and digital banking services

Client Service Intern

Customer SupportPosted on Nov 12
Internship · Winter 2027Dübendorf, SwitzerlandNo salary listedIn-person

About the Job

Requirements

  • The candidate has completed commercial vocational training or is currently undertaking commercial training that includes a one-year internship.
  • The candidate is interested in financial markets and motivated to gain practical experience in banking; prior finance experience is not required.
  • The candidate has strong analytical thinking and an aptitude for numbers.
  • The candidate demonstrates strong customer and service orientation and enjoys direct customer contact.
  • The candidate is a native German speaker and has very good English skills.
  • The candidate works in a structured way, prioritizes effectively in a dynamic environment, and maintains an overview.

Responsibilities

  • Provide customer support by telephone and handle inquiries through the ticketing system.
  • Support customers with questions about products, services, and tools, use of digital platforms, and technical issues.
  • Process customer concerns in the ticketing system, especially account openings and closures, money and securities transfers, payment orders, and other operational matters; document cases fully and handle them promptly.
  • Work closely with Business Operations, IT, Sales, Legal & Compliance, Marketing, and Trading to resolve customer concerns efficiently.
  • Identify and report suspicious activities in accordance with internal guidelines and processes.
  • Develop knowledge of financial markets, investment products, and banking processes and apply it through practical work and internal training.

Desired Qualifications

  • French and/or Italian language skills are advantageous.

About the Company

Swissquote

Online trading and digital banking services

Swissquote provides digital banking and online investment services to clients worldwide. Its platform gives access to 60 stock exchanges and over 3 million tradable products, including stocks, bonds, funds, derivatives, cryptocurrencies, forex, and mortgages, all through secure online interfaces supported by regulated subsidiaries. The company differentiates itself by offering a broad, globally accessible set of products on regulated platforms under a single brand, combining traditional banking with advanced investment tools. Its goal is to deliver comprehensive digital banking and investment services at scale, enabling clients to trade, invest, and manage their assets securely across many markets.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
London, United Kingdom
Founded
2000

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