Full-Time
Customer Experience Coordinator
Updated on 9/4/2026
OkWhen
1-10 employees
All-in-one conference management and production
No salary listed
Dunwoody, GA, USA
In Person
 Customer Experience & Support (2) |
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- At least 2 years of experience in customer support, customer success, or a community-facing role.
- Strong technical troubleshooting skills and comfort learning new tools.
- Strong written and verbal communication skills.
- Ability to speak in front of groups and moderate online sessions.
- Ability to stay organized, adapt, and multitask in a fast-paced environment.
- Experience with support tools such as Zendesk, Intercom, Slack, or Zoom.
- Deliver real-time technical assistance via chat, email, and video during business hours and live events.
- Troubleshoot platform issues and escalate them to technical or product teams when needed.
- Maintain in-depth knowledge of the platform’s features and common workflows.
- Respond promptly to customer inquiries across email, chat, social media, and other channels.
- Own customer issues from first contact through resolution.
- Document recurring questions and share insights to improve products and processes.
- Serve as a live technical moderator for virtual events.
- Perform technical checks with presenters before their sessions.
- Monitor chat, questions and answers, and technical stability during events, and coordinate quick resolutions.
- Support occasional early morning, evening, or weekend events when required.
- Guide users in using the platform effectively by sharing helpful resources and clear explanations.
- Help create and maintain frequently asked questions, help center articles, and training materials.
- Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them.
- Experience supporting live or virtual events.
- Experience creating customer-facing documentation, tutorials, or training content.
OkWhen provides an integrated system for conference management, combining software with full-service event production. It offers a single platform for planning, registration, marketing, attendee engagement, on-site coordination, and hybrid streaming using StreamCase for up to 16 tracks. It differentiates itself by bundling technology with professional AV, stage design, and hybrid streaming in one vendor, instead of multiple vendors. Its goal is to simplify logistics, boost conference profitability, and enable seamless events across 20+ industries.
Company Size
1-10
Company Stage
N/A
Total Funding
N/A
Headquarters
null
Founded
2018
Get referred to OkWhen
See people who can refer or advise you
Simplify's Take
What believers are saying
- UTABA’s August 2026 case study says attendance nearly doubled using OkWhen.
- OkWhen’s May 2026 site claims 40% lower costs and 28% higher revenue.
- The January 2026 blog pushed a free 90-day trial, signaling aggressive customer acquisition.
What critics are saying
- OkWhen still sounds founder-dependent; Chris Kooken controls product, sales, and brand messaging.
- BehaviorLive roots in ABA create niche concentration risk if that segment slows.
- Public proof remains thin: mostly self-published case studies, few independent enterprise references.
What makes OkWhen unique
- OkWhen bundles software, AV, streaming, and planning into one conference vendor stack.
- Chris Kooken runs both BehaviorLive and OkWhen, preserving a focused founder-led execution model.
- StreamCase and 16-track hybrid streaming target complex conferences competitors still split across vendors.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Training Programs
Remote Work Options