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Crate & Barrel

Omnichannel home furnishings retailer and brands

Designer

Retail SalesUpdated on Nov 12
Full-timeHingham, MA, USANo salary listedIn-person

About the Job

Requirements

  • Have at least 1 year of relevant experience in furniture sales, home decor design, retail, or customer service.
  • Have experience working one-on-one with clients and recommending solutions.
  • Understand basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
  • Have effective and timely communication skills and be able to translate the brand vision and customers’ wants and needs.
  • Have a strong affinity for technology, including 2D and 3D tools, Google platforms, and virtual communication, and be proficient in floor planning.
  • Be able to stay up to date on current design trends.
  • Have a proven track record of building lasting relationships with customers.

Responsibilities

  • Drive sales and provide a differentiated customer experience through in-store, in-home, and virtual design offerings.
  • Create customer designs using design tools to produce mood boards, 2D and 3D floor plans, product lists, and customer presentations.
  • Lead design consultations in person, in customers’ homes, by email, by phone, and virtually.
  • Deliver projects on time and within established timelines.
  • Understand brand aesthetics and merchandising strategy across store, e-commerce, and catalog channels.
  • Maintain knowledge of product characteristics and care information, competitors, and industry trends.
  • Meet individual sales, key performance indicator, service, and productivity goals, and engage customers on the sales floor using the company’s selling skills.
  • Listen to customers to identify suitable products and communicate company loyalty services, including designer rewards, the Design Trade Program, and credit card services.
  • Model excellent customer service and help ensure customers receive gracious, prompt, and efficient service.
  • Support store training and educate others about design services and offerings.
  • Build new and lasting customer relationships through networking and clienteling.
  • Use design knowledge of spatial planning, fabric selection, lighting, and interior design styles.
  • Use technology such as 2D and 3D tools, Google Suite, video conferencing, and iPads, and perform floor planning.
  • Respond to changing business needs.

Desired Qualifications

  • Experience with design tools is preferred.

About the Company

Crate & Barrel

Omnichannel home furnishings retailer and brands

Crate & Barrel sells home furnishings and decor across its brands—Crate & Barrel, Crate & Kids, CB2, and Hudson Grace—through stores and online. Products are curated, sourced, produced, and delivered with professional setup as part of a seamless omnichannel shopping experience. The company differentiates itself by operating multiple brand lines and a global franchise network, combining physical retail with a strong online presence and end-to-end service. Its goal is to help people build a home with purpose by offering accessible, well-curated furnishings across platforms and countries while focusing on customer experience and responsible business practices.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Naperville, IL
Founded
1962

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