Full-Time
District Pro and Services Support Manager
Pro and Installed Sales, Customer Experience
Posted on 9/27/2025
Lowe's
10,001+ employees
Home improvement retailer with broad assortment
No salary listed
Omaha, NE, USA
In Person
 Sales & Account Management |
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- Expertise and knowledge on the Pro and installed sales experience
- Ability to analyze data and provide feedback
- Knowledge regarding industry standards and trends
- Knowledge regarding SSC programs
- Conducts store visits focused on the Pro and DIFM customer experience to ensure consistency across stores, develops action plans to address gaps, and follows up to ensure implementation
- Supports Pro and Installed Sales performance by identifying training and talent gaps based on data analysis and store/customer feedback, developing action plans to close gaps in partnership with the Store Leadership team, role plays with employees on selling behaviors and provides feedback to Store Leadership with specific action plans to improve performance
- Ensures execution and realization of in-store strategies to optimize sales, service, and customer satisfaction, consistently across the assigned area
- Responsible for all install programs within an assigned district to ensure achievement of sales, margin, close rate and profitability goals
- Serves as point-of-contact for District and Store Leadership to support and provide a consistent Pro and DIFM experience across all stores in the assigned area
- Facilitates training workshops for store associates in the area on applicable Pro and Services initiatives (new or existing)
- Provides feedback and best practices to VP and SSC leaders on quality in sales process and customer escalations outside of provider or product
- Remains knowledgeable regarding industry standards and trends to aid in setting priorities, executing programs, and determining actions plans
- Remains knowledgeable regarding industry standards and SSC programs to aid in setting priorities, building programs, and determining field activities
Lowe's is a home improvement retailer that serves customers in the United States, Canada, and Mexico. It offers a wide range of products for construction, maintenance, repair, remodeling, and decorating, including appliances, building materials, tools, hardware, and garden equipment. It reaches customers through large retail stores and an online platform, serving both do-it-yourself shoppers and professionals in the trades. The company differentiates itself by providing a comprehensive shopping experience that combines a broad product assortment with customer service and installation services. Its goal is to be the go-to destination for home improvement needs by offering broad selection, reliable service, and helpful support for projects of any size.
Company Size
10,001+
Company Stage
IPO
Headquarters
Mooresville, North Carolina
Founded
1946
Simplify's Take
What believers are saying
- 1.3% Q4 2025 comparable sales growth outpaces Home Depot's 0.3%.
- $86.3B fiscal 2025 revenue projects $92-94B in 2026 with 11.2-11.4% margins.
- Pro, online, and installation services drive omnichannel customer engagement.
What critics are saying
- Home Depot's Google Magic Apron AI captures Pro sales, eroding Lowe's 29.6% share within 12 months.
- Amazon Prime same-day delivery undercuts Lowe's online appliance and tool sales in 6 months.
- Elevated mortgage rates suppress DIY projects, capping 2026 sales at flat growth.
- $149M acquisition charges and debt compress margins below 11.2% target in 2026.
- 600 job cuts cause talent exodus, disrupting acquisition integrations by Q4 2026.
What makes Lowe's unique
- Lowe's Mylow AI companion trains associates and advises DIY customers via OpenAI partnership.
- HomeCare+ $99 annual subscription delivers recurring home maintenance revenue to Rewards members.
- MyLowe's Pro Rewards Amex card expands contractor payments anywhere Amex accepts.
- 29.6% market share leads US Home Improvement Stores industry.
- $1.3B Artisan Design Group acquisition bolsters professional design services.
- $8.8B Foundation Building Materials purchase strengthens Pro supply chain.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Performance Bonus
Company News
Buffalo Business & Estate Services Ltd. has acquired a new $5.15 million stake in Lowe's Companies, Inc. (NYSE:LOW), according to a recent 13F filing with the Securities and Exchange Commission. The fund purchased 21,340 shares of the home improvement retailer's stock during the fourth quarter.
Lowe's has declared a quarterly dividend of $1.20 per share, payable on 6 May 2026 to shareholders of record as of 22 April 2026. The company also launched HomeCare+, a $99-per-year home maintenance subscription for MyLowe's Rewards members, marking a push into recurring service revenue. The subscription service aims to deepen customer engagement beyond traditional retail sales and strengthen Lowe's omnichannel capabilities. However, the initiative faces headwinds from potential labour shortages and rising costs that could impact margins. Simply Wall St community members currently value Lowe's between $248.91 and $286.48, with the company's narrative projecting $94 billion revenue and $8.4 billion earnings by 2028. This outlook requires 4% annual revenue growth against a backdrop of subdued home improvement market conditions.
Lowe's Companies has declared a quarterly cash dividend of $1.20 per share, payable on 6 May 2026 to shareholders of record as of 22 April 2026. The home improvement retailer, based in Mooresville, North Carolina, serves approximately 16 million customer transactions weekly. The company reported total fiscal 2025 sales exceeding $86 billion and employs roughly 300,000 associates across more than 1,700 stores, 530 branches and 130 distribution centres.
Lowe's Companies reported fourth-quarter sales of $20.6 billion and full-year 2025 sales of $86.3 billion, whilst issuing cautious 2026 guidance. The company forecasts $92–94 billion in sales, flat to 2% comparable sales growth, operating margins of 11.2–11.4%, and diluted earnings per share of $11.75–12.25. Despite revenue growth, Lowe's full-year net income declined to $6.7 billion, and its 2026 earnings outlook fell below analyst expectations. Management cited a "flat home improvement market" and ongoing housing affordability pressures as key challenges. Simply Wall St Community members value Lowe's between $246.64 and $286.13, suggesting potential upside despite the subdued outlook. The company's narrative projects $94 billion revenue and $8.4 billion earnings by 2028, requiring 4% annual revenue growth.
Home Depot and Lowe's are both deploying AI in their operations, but with different strategic focuses reflecting their customer bases. Home Depot, positioning itself towards contractors, partnered with Google to develop Magic Apron, an assistant providing project advice and product information. Its Pro Xtra loyalty programme uses AI to generate project requirements and product lists for professional contractors. Lowe's, targeting DIY customers, partnered with OpenAI to create Mylow, a digital assistant training employees and helping customers through an AI-powered virtual adviser. The company has also deployed AI agents in stores to handle basic questions, freeing employees for customer interaction. Neither company highlighted AI impacts in recent earnings reports, though both discussed the technology's applications during earnings calls. Home Depot emphasised contractor benefits whilst Lowe's focused on employee efficiency improvements.