Program Manager - Patient Experience

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward.  We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care.  Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

1

Scheduled Bi-Weekly Hours

80

Work Shift

Day: 8 hours

Job Description

The Patient Experience area is responsible or driving a culture of patient and family centered care and excellence, working with teams to communicate performance initiatives and create change throughout the organization. Leveling Criteria: Career level professional jobs, reflecting fully qualified, journey-level positions; applies complete knowledge and full understanding of principles and practices within a professional discipline.

Key Responsibilities :
Facilitate high level, cross functional teams through patient experience improvement efforts/projects, ensuring implementation runs smoothly and that gains are sustained and measured through data analysis and ongoing measurement of actionable performance data;
Coach and develop leadership and staff improvement capability;
Drive patient experience improvements in partnership with leaders that align with the organizational and strategic goals.

Qualifications
Bachelor’s degree in healthcare, business administration, social science, marketing or related field or equivalent education and training
Minimum two years of project management experience with process improvement in a clinical setting.
In-depth knowledge of Lean, JIT and process flow techniques. Healthcare experience strongly preferred.
Knowledge of inpatient and clinic operations. • Demonstrated leadership, consultative, communication, coaching, teaching, facilitating and influencing skills.
Project management experience in process transformation.
Proficient in Microsoft Word, Excel, PowerPoint, Access, Visio and Outlook.
Proven analytical and problem-solving skills. Ability to do data analysis, report writing, and update/change/make project plans.
Ability to act as both a thought leader and operational expert around process transformation. • Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising.
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and to gain their cooperation.
Ability to manage multiple changing priorities and work effectively in a team or independent setting.

License/Certification/Registration Requirements
None

Salary Range:

$51.87 - $77.81 USD Hour

The Physical Requirements and Working Conditions of this job are available.  El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.