Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
One to two years of customer service or patient-facing experience.
A high school diploma is required.
Strong phone communication and interpersonal skills.
Strong attention to detail and organization.
Ability to navigate computer systems and multitask.
A compassionate, patient, and professional approach.
Responsibilities
Guide patients through the enrollment process and introduce them to the company's services.
Review patient profiles for accuracy and completeness.
Coordinate prescription deliveries and confirm upcoming refills.
Answer patient questions with empathy and professionalism.
Collaborate with pharmacy, billing, and insurance teams.
Manage call queues and accurately document patient interactions.
Support Personal Care Coordinators to ensure smooth transitions for patients.
Desired Qualifications
Healthcare or pharmacy experience is a plus.
Join a Pharmacy That’s Redefining Patient Care..
At PersonalRX, we’re transforming how patients manage their medications. As a Full-Time Enrollment Specialist, you’ll be the friendly, compassionate voice helping patients transition from care facilities to the comfort of their own homes — making sure they receive their medications safely, accurately, and on time. We’re a fast-growing national mail-order pharmacy headquartered in East Rutherford, NJ. Our personalized medication dose packs make it easy for patients to take the right meds at the right time — every time. If you’re organized, caring, and love helping people, we’d love to meet you! Learn more about us: www.personalrx.com
What You’ll Do
As an Enrollment Specialist, you’ll be the first point of contact for new patients joining our service. Your day-to-day will include:
Guiding patients through our enrollment process and introducing them to PersonalRX services
Reviewing patient profiles for accuracy and completeness
Coordinating prescription deliveries and confirming upcoming refills
Answering patient questions with empathy and professionalism
Collaborating with pharmacy, billing, and insurance teams
Managing call queues and documenting all patient interactions accurately
Supporting Personal Care Coordinators to ensure smooth transitions and happy patients
What We’re Looking For
1–2 years of customer service or patient-facing experience
High school diploma (required)
Excellent phone communication and interpersonal skills
Strong attention to detail and organization
Comfortable navigating computer systems and multitasking
Healthcare or pharmacy experience is a plus
Compassionate, patient, and professional personality
Why You’ll Love Working Here
Competitive salary: Up to $45,000 (based on experience)
Career growth in a rapidly expanding national company
Paid Time Off + Company Holidays
Annual reviews & advancement opportunities
Supportive, mission-driven team
No nights or weekends — enjoy true work-life balance
Ready to Make a Difference? If you’re energetic, empathetic, and passionate about patient care, this is your chance to grow your career while helping others live healthier, happier lives. Apply today! Qualified candidates will be contacted.
PersonalRX is proud to be an Equal Opportunity Employer.