Food Service & HospitalityFood & Beverage Operations Management
About the job
Requirements
The candidate must be able to work at least three shifts per week, totaling 15 or more hours.
The candidate must have open availability meeting the stated daytime and closing-shift requirements.
The candidate must be able to lift up to 50 pounds and stand for the full shift.
The candidate must be at least 18 years old.
The candidate must commit to schedule adherence, continued training, and growth.
The candidate must have at least six months of experience delegating or coordinating the tasks of two or more employees.
The candidate must have at least six months of experience in a related service industry.
Responsibilities
Lead shifts by coaching, supporting, and inspiring the team while serving customers.
Delegate tasks to uphold cleanliness, organization, efficiency, and operational standards.
Lead by example and maintain positive momentum during shifts.
Oversee transactions, including point-of-sale operations and cash handling.
Create and foster a fun, memorable experience for customers and crew.
Solve real-time issues and communicate team needs.
Open and close the shop and take responsibility for key daily operations.
Provide consistent, positive, and engaging customer experiences.
Foster and uphold a customer-centric shop culture.
Address real-time customer needs through genuine care and human connection.
Utilize and oversee established systems, tools, and procedures to uphold standards.
Contribute to accountability, purpose, and pride during the shift.
Delegate tasks based on customer flow and necessary action items.
Ensure effective execution of daily operations.
Demonstrate excellence across all areas of shop operations.
Assume the role of the on-duty manager.
Communicate clear and detailed shop and team needs to the shop leadership team.
Engage, connect, coach, and lead shifts with clarity, positivity, and kindness.
Communicate schedule and availability proactively.
🍦🐮 Become a Sweet Cow Shift Lead!
Love ice cream and leading a team? Sweet Cow is looking for friendly, high-energy Shift Leads who can keep things fun, organized, and running smoothly. If you’re a natural leader who thrives in a fast-paced environment and knows how to inspire a crew, this role is for you! Our mission is simple: Make the best-tasting ice cream, served by the friendliest scoopers in the cleanest shops on the planet.
We value community, kindness, contribution, and growth. Whether you're building a career or stepping into leadership for the first time, Sweet Cow is the perfect place to grow with an amazing team.
Why You’ll Love It Here:
💙 Sweet Leadership – Lead amazing teams and keep the good vibes going!🩵 Sweet Shop Energy – Fast-paced, people-focused, and never boring💙 Sweet Perks – FREE ice cream every shift + discounts for friends & fam🩵 Sweet Growth – Expand your leadership skills & grow with the company
What You’ll Do:
🍦 Lead your shift – coach, support, and inspire your team as we scoop, serve & engage with customers 🧹 Keep the shop on point – delegate to uphold our standards for cleanliness, organization, and efficiency 👏 Be a team coach – lead by example, and maintain positive momentum 💵 Oversee transactions – ensure smooth, accurate POS and cash handling 🐮 Be the vibe – create and foster a fun, memorable experience for customers and crew 🧠 Problem-solve and communicate – support your team and solve real-time issues 🔐 Open and close the shop – take responsibility for key daily operations
Your Contribution and Responsibilities:
Focus on Customers and Community
Provide consistent, positive, and engaging customer experiences
Foster and uphold a customer-centric shop culture
Address real-time customer needs through genuine care and authentic human connection
Execution
Utilize and oversee established systems, tools, and procedures to uphold standards
Contribute to a culture of accountability, purpose, and pride during the shift
Delegate tasks based on customer flow and necessary action items
Ensure effective execution of daily operations
Thrive in a fast-paced environment with a positive attitude
Demonstrate excellence across all areas of shop operations
Assume the role of the on-duty manager
Communicate with Impact
Utilize open and direct communication
Communicate clear and detailed shop and team needs to the shop leadership team
Engage, connect, coach, and lead the shift with clarity, positivity, and kindness
Communicate your schedule and availability proactively
Grow With Us!
🚀 Assistant and General Manager – build and grow strong shop teams and community relationships
What We Need from You:
✔️ Can work at least 3 shifts per week (15+ hrs) ✔️ Open availability. We need team members with flexible availability.
Regardless of how many shifts you want to work, your availability must include: