Category Merchant Manager
Amazon
Category Merchant Manager
Amazon
Sells products online and rents cloud computing
Amazon Business is seeking a dynamic and motivated Category Merchant Manager to help scale Mexico and reinvent the way MX businesses buy B2B supplies. This is an individual contributor role that owns a category end to end, defining strategy and executing tactical plans in partnership with key internal and external stakeholders.
Specifically, this individual will be responsible for identifying and building relationships with key influencers and decision makers within the procurement and executive teams of strategic business accounts, along with internal stakeholders and cross functional teams, to create and present compelling Amazon Business solutions that meet and exceed customer requirements. The Category Merchant Manager will build the success of those accounts by delivering business insights, training, support, and seller education.
The Category Merchant Manager will have P&L responsibility, as well as owning and managing key KPIs such as selection, pricing, and availability. The ideal candidate has experience owning a category, consistently delivering multi million dollar targets, executing strategy and tactics, and developing cross functional relationships to voice customer feedback to internal stakeholders.
You are a strong influencer who can engage procurement leaders, prioritize, communicate clearly and compellingly, and deliver excellent results. The role requires innovative thinking, a strong customer and quality focus, and a willingness to roll up your sleeves to get it done.
Key job responsibilities
- Own the category P&L and reach top and bottom line goals by executing on weekly, monthly, quarterly, and annual targets, while always placing the customer first
- Own and manage key KPIs including selection, pricing, and availability across the category
- Identify, qualify, acquire, and grow business customer and seller commitment to Amazon Business through feature and service adoption
- Develop regional territory plans and report on them quarterly
- Drive prioritized lead generation and prospect acquisition for the category
- Implement and track metrics for recording the success and quality of accounts in your territory. Use these metrics to guide your work and uncover hidden areas of opportunity
- Drive customer satisfaction across the customer base with expert account management
- Analyze customer data and make recommendations to maximize the potential of the assigned territory, then execute successfully on the plan
- Understand and mechanize the inputs and outputs of the business
- Partner with Sales Operations and Marketing to test, measure, and execute tactical plans
- Partner with Category and Product Management teams to drive product improvement ideas
- Take an ownership role in the continued build out and documentation of category and sales infrastructure
- Prepare and deliver business reviews on progress and state of health, and present results in weekly, monthly, and quarterly business review meetings to key internal stakeholders and executives
- Manage complex contract negotiations and serve as a liaison to the legal team
- Meet or exceed quarterly revenue targets and operational metrics
About the team
Amazon Business is re-inventing the way businesses shop in Mexico. Since launching in 2024, Amazon Business Mexico has applied the same entrepreneurial and innovative approach that delivered the Amazon.mx shopping experience, new technologies, products (like our Amazon Echo, Kindle e-readers, and tablets), and enterprise services (like Amazon Web Services). With our drive to reinvent on behalf of business customers, we are focused on building Amazon Business into the largest and most innovative Business-to-Business (B2B) marketplace in the world. Our customers include individual professionals, small businesses to large institutions (and everything in between) from every industry vertical.
- 6+ years of sales experience
- 8+ years of digital sales, account management, business development, or partner management experience
- Experience analyzing data and best practices to assess performance drivers
- Experience managing and growing complex business relationship at scale
- Speak, write, and read fluently in English, and have the ability to take direction in English
- Bachelor's degree or equivalent
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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