Global Real Estate and Facilities Operations Manager

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next..

Global Real Estate and Facilities Operations Manager

Location: Plano/ Frisco TX – Aven Hospitality HDQ building

Reporting to: Director, Business Operations

The Global Real Estate and Facilities Operations role provides end-to-end leadership and accountability for all workplace, facilities, and real estate activities globally, while serving as the hands-on facilities operations lead for the DFW headquarters. This role sets the global standard for facilities and workplace experience, while ensuring day-to-day execution, employee experience and safety, and site operations are delivered seamlessly and consistently at the local level.

Key Responsibilities
 

Global Real Estate Strategy, Leadership & Vendor Management

Serve as the main point of contact for all global facilities, real estate, and connected operations, including landlords, vendors, executive team, and site leadership.

Lead and collaborate across a network of global facilities support resources (local office administrators and/or site contacts), establishing clear expectations, support models, and service standards

Provide strong leadership to ensure consistent service delivery, communication, and employee experience across all locations.

Own global budget planning for facilities and real estate, including quarterly forecasting, cost optimization, and spend tracking.

Establish and manage all real estate, facilities, and Health & Safety vendors, including:

• Identifying new, negotiating, approving and/or renewing contracts

• Driving consistency, efficiency, and cost optimization across sites
• Ensure appropriate service levels and performance standards
• Ensure timely and accurate payment of invoices

Partner with Site Leaders to ensure consistent employee experience and global alignment across all locations.

Support office expansions, openings, and transitions, ensuring scalable and repeatable processes.

Own and lead global Health & Safety programs, including:

• Understand regional requirements and key acts

• Oversee vendors and policy implementation (including questionnaires, training, and communication)

• Issue identification and resolution

• Coordinate with leadership and escalate appropriately on safety-related matters

Local Facility Operations & Site Management (Lead DFW and Coordinate Globally)

Own and execute day-to-day activities for the DFW office, ensuring a safe, clean, functional, and welcoming environment.

Serve as primary point of contact and company representative for building management / property management, building security

Manage and submit tenant portal requests (engineering, maintenance repairs, environmental conditions, and facility-related issues), ensuring timely resolution and high building reliability and uptime.

Support on-site events and meetings where building coordination is required (request for meeting space, security, or 3rd party resources on-site)

Partner with Employee Experience team to support in-office culture initiatives, including events, workplace programs, and engagement activities.

Coordinate with Internal Comms on local and site-specific communications.

Manage mail distribution, shipments, and deliveries, including in-person deliveries.

Define and enforce visitor policy and experience, including management of surprise and scheduled guests.

Facilities Enablement, Safety, and Security

Lead physical security programs, including:

• Identify and train fire wardens

• Document and share emergency preparedness and disaster recovery procedures

• Ensure real-time compliance across all environmental, safety, and regulatory requirements (including planned fire drills)

Manage access controls ecosystem, including:

• Ensure consistent access to suite, building, garage, and other amenities

• Request new or replacement badges

• Deactivate badges for lost, damaged, or terminated employees

• Log badge issues with building management

• Reporting and audits

Oversee space management and planning, including:

• Workstation assignments

• Office moves and reconfigurations

• Meeting space and common areas cleanliness and readiness

• Furniture moves and general workplace setup

Partner with Global IT Operations to support technology needs, including:

• Network, Wi-Fi, and connectivity reliability

• Office equipment and accessories (printers, desktop accessories, shared equipment, etc.)

• Issue resolution and escalations

Ensure availability and maintenance of office supplies, equipment, and amenities, including:

• Kitchen and pantry equipment and supplies

• Office and mailroom supplies

• Wellness Room and ancillary storage, equipment, and supplies (including AED and safety-related assets)

Outstanding Benefits

• Very competitive compensation
• Generous Paid Time Off (25 PTO days)
• 8 Hours of Volunteer Time Off (VTO)
• We offer a comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• An infrastructure that allows flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Lots of fun and engaging employee development events

Reasonable Accommodation

Aven Hospitality is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Aven Hospitality position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Aven Hospitality at Contact Us

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Aven Hospitality is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW