Data Engineering Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities\:

• Should be flexible to work in 24/7 shifts with rotational weekly-offs including festivals and holidays
• Tracking/monitoring the performance of products via enterprise tools and utilities
• Respond to system-generated alerts/escalations relating to any failures on application platform
• Responsible for monitoring the Production status, and ensure the product works as expected with 100% uptime; handle communication around production issues
• Perform initial analysis and work with partner teams to identify and implement corrective and preventive measures •
• Manages product infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage devices, etc
• Setup Incident bridge/War room calls with various internal and cross-functional teams for troubleshooting and document the on-going conversation for timely updates
• Monitor Product Dashboards on Cloud infrastructure
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities\:

• Should be flexible to work in 24/7 shifts with rotational weekly-offs including festivals and holidays
• Tracking/monitoring the performance of products via enterprise tools and utilities
• Respond to system-generated alerts/escalations relating to any failures on application platform
• Responsible for monitoring the Production status, and ensure the product works as expected with 100% uptime; handle communication around production issues
• Perform initial analysis and work with partner teams to identify and implement corrective and preventive measures •
• Manages product infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage devices, etc
• Setup Incident bridge/War room calls with various internal and cross-functional teams for troubleshooting and document the on-going conversation for timely updates
• Monitor Product Dashboards on Cloud infrastructure
• Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements.

Required Qualifications\:

• Bachelor’s degree in Computer Science, IT, or an equivalent qualification
• 2+ years of experience in a customer support function, preferably technology/IT support or voice-based support, with experience handling customer escalations
• Good understanding of ITIL/ITSM processes, particularly Incident Management
• Working knowledge of Microsoft Word, PowerPoint, and Excel, including basic reporting
• Basic understanding of SQL, database fundamentals, or other technical/programming languages
• Proven excellent verbal and written communication skills
• Proven solid analytical and problem-solving skills with good attention to detail
• Proven ability to communicate effectively with internal stakeholders and external clients/customers
• Proven solid technical aptitude and ability to quickly learn new technologies, tools, and processes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Required Qualifications\:

• Bachelor’s degree in Computer Science, IT, or an equivalent qualification
• 2+ years of experience in a customer support function, preferably technology/IT support or voice-based support, with experience handling customer escalations
• Good understanding of ITIL/ITSM processes, particularly Incident Management
• Working knowledge of Microsoft Word, PowerPoint, and Excel, including basic reporting
• Basic understanding of SQL, database fundamentals, or other technical/programming languages
• Proven excellent verbal and written communication skills
• Proven solid analytical and problem-solving skills with good attention to detail
• Proven ability to communicate effectively with internal stakeholders and external clients/customers
• Proven solid technical aptitude and ability to quickly learn new technologies, tools, and processes

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.