Front Office Manager
About the job
- Previous experience as a Front Office Manager in high-end hotel properties.
- Strong customer orientation and a genuine sense of hospitality.
- Basic knowledge of forecasting, budgeting and operational planning.
- Strong written and verbal communication skills.
- Ability to work with and inspire a team, fostering engagement and performance.
- Good computer skills and familiarity with management systems.
- Strong organizational and prioritization skills.
- Excellent knowledge of English; additional languages are an advantage.
- Coordinate the Front Office team, promoting collaboration, performance and professional growth.
- Organize and supervise the department’s operational and service activities.
- Implement directives, policies and procedures to ensure high service quality and optimize operational timing.
- Plan the team’s weekly and monthly shifts.
- Engage proactively with guests, building loyalty and anticipating their needs.
- Ensure high standards of quality and guest satisfaction.
- Contribute to achieving the department’s financial and quality objectives.
- Optimize revenue and occupancy in close collaboration with property management.
- Ensure ongoing training and development for team members.
- Promote Radisson Hotel Group’s culture and values.
- Promote Radisson Hotel Group’s loyalty program.
- Promote property services through upselling and cross-selling.
- Know and comply with the property’s safety regulations, safeguarding people and property.
About the company
Radisson Hotel Group connects travelers with hotels across Europe, the Middle East, Africa and Asia-Pacific, while helping property owners develop, brand and run lodging businesses. Its portfolio spans luxury and lifestyle hotels, upscale resorts and properties converted from independent hotels into branded destinations. Guests book through the group's channels and use its loyalty program, while owners partner through managed, franchised, leased or hybrid agreements. Its commercial systems support property management and hotel revenue optimization through shared technology and distribution. Its hospitality roots trace to Copenhagen's first SAS hotel in 1960, and the group is headquartered in Brussels, Belgium.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
1960
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Simplify's Take
What believers are saying
- Owners keep adding properties: RHG signed and opened 160 hotels with 22,000-plus rooms in January-June 2026.
- Development includes internal moves: RHG's April 2026 report records 8.5 million learning hours and 40% internal hiring for 2025.
- India has a defined expansion target: July 2026's Vision 2030 set 500 hotels, versus 142 operating across 86 cities.
What critics are saying
- Contract security varies: RHG's available 2025 leased/managed-hotel data show 34% temporary no-fixed-hours employment and 18% outsourced workers.
- Hiring controls have uneven coverage: 2025 leased/managed-hotel data show under-half toolkit uptake; full audits covered 56 of 395 hotels.
- Compliance work extends beyond office hours: RHG's Bucharest role requires shifts, weekends and unannounced night audits.
What makes Radisson Hotel Group unique
- A larger hotel group controls RHG: Jin Jiang holds a majority stake.
- Owners often return with another property: about 65% of RHG's owners have more than one hotel with the group.
- The brand network spans many markets: RHG's portfolio covers more than 100 countries.
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