Sr. System Engineer

Job Req ID: 30655

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About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking a System Engineer to responsible for supporting the full product lifecycle by driving product quality, system integration, validation, and technical solutions for server platforms while collaborating with cross-functional teams to resolve engineering challenges, optimize manufacturing processes, and ensure customer satisfaction and compliance with quality standards. 

Essential Duties and Responsibilities:

1. Drive end-to-end product quality across both New Product Introduction (NPI) pilot runs and sustaining stage in collaboration with production teams.
2. Lead cross-department teams to diagnose, troubleshoot, and resolve complex sustaining and manufacturing issues.
3. Partner with PM by streamlining internal workflows and delivering technical resolutions for customer inquiries, issue escalations and engineering change activities.
4. Work with engineering & sales teams to architect, design, configure, validate and deliver server solutions that align with customer requirements, technical specifications and business objectives.
5. Support products bring-up, system integration, validation and qualification activities for new server platforms before mass production.
6. Develop, maintain and improve system-level documentation, including test plans, validation reports, troubleshooting guides and engineering procedures.
7. Provide technical guidance and engineering support to production, quality, repair team during NPI builds and sustaining activities.
8. Ensure engineering activities comply with company standards, customer satisfactions and applicable quality management system requirements.

Qualifications:

1. Bachelor’s degree in Electrical Engineering, Computer Science, Information Technology or related discipline. A Master’s degree is an added advantage. Candidate with Diploma or Certificates with relevant years of experience may be consider for this role.
2. Around 5 years of relevant experience in system engineering, with exposure to configuring, integrating, validating or supporting server, IPC or similar computing platforms is advantage.
3. Working knowledge of server architecture, system components and operation system (OS) including Windows Server & Linux. Familiarity with x86 server platforms, BIOS, BMC, storage, networking and virtualization technologies is an advantage.
4. Hands-on experience in hardware bring-up, system validation, functional testing, debugging or technical troubleshooting within a laboratory, manufacturing or production environment is preferred.
5. Ability to analyze complex technical issues, perform root cause analysis and work collaboratively with cross-functional teams to drive effective resolutions.
6. Good written and verbal communications skills, with the ability to prepare technical documentation, present findings and communicate effectively with internal stakeholders and customers.
7. Ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail and delivering quality results.

Salary Range

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.